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I have stayed in many places in Kerala and I can confidently say that this was the best place I had ever stayed at. The best food, the most caring staff, the best ambience. Everything about this hotel was perfect and highly recommend it

Quick take: Flights delayed by snow, booking chaos, hotel staff saved the night, food mostly great, New Year’s Eve service not so much. • Booking mess: Booked through MakeMyTrip, had to cancel last minute because of snow. Hotel said they canceled without fees, MakeMyTrip tried to charge us anyway — classic “blame the app” move. • Front desk hero: At 10 PM, after many calls, Amrutha at reception was a superstar. She tried everything to help, even phoned higher-ups. We finally rebooked on the spot via Expedia. • Food and staff: Restaurant food was excellent. Mohanan (chai master), Rahul, and others were standout people who made the meal better. • NYE fail: On Dec 31 we waited over an hour plus for dinner, had to remind staff multiple times, and many menu items were unavailable. Charging premium prices for slow service felt wrong. • Rooms: Clean and well kept. Small gripe — only two towels; bring a third if you like luxury. Overall: Solid stay thanks to great staff, but watch out for booking platform drama and avoid dining on NYE unless you like long waits.

Efficient staff, who do everything to make the stay right. Pleasant and spacious rooms in excellent condition. Good room service, laundry service. I would not hesitate to stay again

Fantastic stay! Food was excellent

Yes it was spotless and staff were very kind.

clean rooms, friendly staff, there were bit confusion about breakfast, we had paid via expedia app, which was not communicated to hotel, which was resolved later.