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Zel Punta Cana – All Inclusive

4.5 star property

Photo gallery for Zel Punta Cana – All Inclusive

Exterior
Property video
3 bars/lounges, swim-up bar, poolside bar
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Room service
  • Gym

Explore the area

View map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Bavaro Beach
    ‪10 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Zel Suite

Zel Suite

Zel Suite

8.0 out of 10
Very good
(66 reviews)
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

8.6 out of 10
Excellent
(26 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Punta Cana

With a stay at Zel Punta Cana – All Inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This golf property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 13 min walk - 1.2 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Cortecito Beach - 5 min drive - 2.7 km
  • Downtown Punta Cana - 8 min drive - 6.0 km
  • Bavaro Beach - 10 min drive - 4.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Seaside Grill - ‬6 min drive
  • ‪Drifters Lazy River Bar - ‬6 min drive
  • ‪Capri - ‬10 min walk
  • ‪El Guarapo - ‬10 min walk
  • ‪Carnival International Cafe - ‬5 min drive

About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 336 reviews
Rating 8 - Good. 63 out of 336 reviews
Rating 6 - Okay. 29 out of 336 reviews
Rating 4 - Poor. 12 out of 336 reviews
Rating 2 - Terrible. 11 out of 336 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service
Lovely property with lots of wilderness. Needs little more activities and lively music. The beach service was not as great as it could be.
Stayed 9 nights in Jun 2025

10/10 Excellent

German

Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities, property conditions & facilities
Best service ever
Stayed 4 nights in Apr 2025

4/10 Poor

Ada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I recently stayed at Zel Hotel Punta Cana and unfortunately, my experience did not meet my expectations, especially for a family-friendly vacation. First, this hotel is not kid-friendly at all — there were zero activities for kids and no entertainment or organized events to keep them busy. It’s the same for adults: after dinner there were no activities or shows, which made the evenings feel long and boring. The room service was disappointing. Every time we ordered something to eat, it took about 2 hours to arrive and the food always came cold. Housekeeping was also not up to standard — they only cleaned the room around 4 PM, which is an inconvenient time when you want to relax. During our entire 7-day stay, they never changed the sheets, and the shampoo and hand soap were never refilled. The pools were another letdown — no one cleaned them properly, so they were often full of leaves and debris from the trees. On the positive side, Frank and Carlos were the best part of our stay. They were very helpful, friendly, and did their best to make us feel welcome. Also, the place itself is beautiful and the hotel’s design is amazing — it’s just a shame that the service does not match the surroundings. Overall, Zel Hotel Punta Cana has potential because of its location and look, but they really need to improve their cleaning, maintenance, room service, and activity planning, especially for families. ⭐️⭐️ / 5
Stayed 6 nights in Jun 2025

6/10 Okay

Ikram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zel Punta Cana: Beautiful Resort, Incredible Staff, but the Food Needs Help The resort itself is stunning. The landscaping is lush and tropical, and the suite was spacious, clean, and super comfortable. Our housekeeper was always on top of things, and the service throughout the hotel was excellent. Everyone we interacted with was kind, helpful, and genuinely tried to make our stay great. Special thanks to Carlos, our concierge, who was always available and went above and beyond. Now, the not-so-great part—the food. The buffet was disappointing. Most dishes were lukewarm and lifeless, no matter what time you arrived. Crepes, toast, and pancakes were rubbery enough to bounce. Even the salad dressing was room temperature. The Japanese restaurant was barely edible, both hibachi and à la carte. The only decent meals we had were at the beach club, where the calamari and grilled shrimp were actually good. The fruit was also fresh and tasty, especially the papayas and mangos. The staff truly made a difference in our experience. But unless the hotel seriously upgrades the food and brings in a real chef, it’s going to be hard to recommend this place for the full experience. Amazing service, but bring snacks just in case.
Stayed 7 nights in Jun 2025

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Relaxing Getaway Beautiful Spa

Overall, if you’re looking for a quiet, wellness-centered stay with beautiful surroundings and minimal noise or crowds, this resort delivers. However, if easy beach access, quick dining service, or engaging evening entertainment are important to you, this may fall short.Relaxing Getaway with Beautiful Grounds and Spa, but Lacking Beach Access and Entertainment. We spent a long weekend at Cell by Meliá in Punta Cana, and while the stay was relaxing and peaceful, there were a few key things that future guests should be aware of. The setting is truly beautiful—lush tropical landscaping, tall palm trees, and impeccably clean pools create a tranquil and secluded atmosphere. We stayed in a Master Suite, which felt more like a small apartment, complete with a kitchenette, a comfortable living space, a master bedroom, and a bathroom with a jacuzzi tub inside and another jacuzzi outside on a private patio overlooking the pool. This setup made the space feel luxurious and serene. The spa was a major highlight. We did a foot massage retreat that was excellent, and the facilities include a full range of services: full-body massages, hydrotherapy, steam rooms, cold showers, and saunas. It's definitely one of the most relaxing and well-maintained parts of the resort, and a big plus for wellness-focused travelers. As for entertainment, the resort is extremely low-key—there are no organized shows, pool activities, or scheduled
Stayed 3 nights in Jun 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. The services were great.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature effect
Stayed 3 nights in Jun 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier and the staff are super. Frank Mieses goes above and beyond.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect boutique resort. This is the resort you come to for relaxation and family-like environment. I love that the resort is smaller than the typical commercial resort because it makes your stay more intimate. We started off with massages at the spa which were lovely. Then the next 2 days we went to the beach. Yes you do have to take golf cart to the beach but they operate every 5 minutes and the drive is beautiful along the way. The ride is about 4 minutes. The do have a beach club with a bar outdoor eating area and beach chairs. There are also several pools and jacuzzi throughout the grounds with plenty of space for you and your friends to relax on. The staff were all great! Jose and Raphael took care of all our needs while also making us feel like family. Mr. Fish also gave us a great DR sangria class. The food was what is to be expected on a resort but the daily buffet was my favorite. The espresso machine they have in front was a daily pit stop for us.Drinks were also good, ask for a passion fruit margarita! The resort is very beautiful and trees and plants make you truly feel you are on vacation. Great for pictures as well! I would def come back and have discovered I prefer a smaller boutique resort rather than a large party commercial one!
Stayed 4 nights in Jun 2025

10/10 Excellent

Pedro Orlando Zayas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo es A1 desde el staff, las instalaciones, la paz que hay en el hotel, la amabilidad y disposición. Giovana, Rosa, Rafa y Erickson en el área de checkin y checkout son un amor! Anthony en la cocina y Francesco que nos trataron como reinas en los desayunos. Eddy que nos atendía en el beach club y sobre todo Giovanny con sus clases de artesanías que fue todo un éxito, nos encantó! Sin duda nos volveríamos a hospedar en ese hotel sin pensarlo.
Stayed 4 nights in Jun 2025

10/10 Excellent

China

Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! I came for a birthday trip and had such an amazing time. The service, and especially Raphy, made my trip so accommodating and relaxing. Only feedback I have is to work on the food selection and food overall.
Stayed 4 nights in Jun 2025

10/10 Excellent

Markell

Stayed 4 nights in Jun 2025

10/10 Excellent

Tzahi

Stayed 3 nights in Jun 2025

8/10 Good

nicole Nashane

While the people were very friendly during my stay there are several things I fysjuhed
Stayed 6 nights in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jun 2025

10/10 Excellent

Rita

Very good hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet place if you're looking to be at peace and relax for a few days this is the place for that.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maira Patricia

Stayed 2 nights in Jun 2025

10/10 Excellent

Katia Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the best best best, most relaxing resort ever! food was amazing and vibes were impeccable!
Stayed 3 nights in Jun 2025

10/10 Excellent

Pablo Fabian Rojas, Ozone Park

Stayed 2 nights in Jun 2025

10/10 Excellent

Domenica, Ozone Park

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Múltiples actividades, la comida deliciosa y el lugar muy bello. Creo que la mejor parte de nuestra estancia fue el servicio al cliente. Andrés que es parte del staff nos ayudó en todo y estaba muy pendiente de nosotros. Sin duda volveremos 😊
Stayed 3 nights in Jun 2025

10/10 Excellent

Audrianna Monique, Athens

Liked: Cleanliness, amenities
Best property in punta Cana, friendly staff
Stayed 4 nights in Jun 2025