Pros:
- beautiful ocean beach
- water park
- Palm Beach (stake house) restaurant is the best. Hibachi was also good
Cons
- Customer service is worst, we had water leak from the air conditioning, we complained but no one showed up to fix the issue.
- Our flight got delayed, so we missed one night, we arrived there next morning 10 am, but they were not able to provide us room although we already paid and checked in online for the room. When we asked, why we are not assigned to a room? They simply replied, as we didn’t show up, room was assigned to someone else although we’re charged for that night..!
- Food was mediocre at all other restaurants. Although collection of food numbers was good but taste wasn’t great and management was poor, lots of cross contamination
- Food ingredients labeled wrong, which was big issue, we went in group of 13 people, some had food restrictions, it was very difficult to figure out.
- language barrier is another issue, it was struggling to explain any request at the kitchen, or room service.
Recommendations
- Add better food options/ kitchen beside the pools
- Water Splash park, should have food option, such as burgers, pizza etc. it was fun at the park but kids got very hungry and there are not facilities for food other than drinks.