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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Interior
Jr Suite Hacienda King
7 restaurants, breakfast, lunch, dinner served; international cuisine
4 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Malecon
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

8.0 out of 10
Very good
(15 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.2 out of 10
Very good
(15 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puerto Vallarta

With a stay at The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 3 mi (4.8 km) from Malecon and 3.8 mi (6.1 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa de Oro - 2 min walk - 0.2 km
  • Puerto Mágico - 5 min walk - 0.5 km
  • La Isla - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Abbraccio - ‬4 min walk
  • ‪McCarthy’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Mario - ‬4 min walk
  • ‪La Choperia - ‬3 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Make yourself at home in one of the 192 air-conditioned rooms featuring minibars and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have showers and complimentary toiletries.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy international cuisine at Talvera, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 985 reviews
Rating 8 - Good. 270 out of 985 reviews
Rating 6 - Okay. 157 out of 985 reviews
Rating 4 - Poor. 92 out of 985 reviews
Rating 2 - Terrible. 69 out of 985 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Everett

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Unhappy

Maids need to be trained in how a room should be cleaned properly. Pool should be maintained properly every day. Elevators should all work in both directions and be cleaned properly.
Stayed 6 nights in Jul 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The adult pool area was nice. We didn’t need to search for a chair. The staff were really friendly! Our room was clean, the rain shower head didn’t work though. The adult area was quiet, would not recommend this resort if you’re looking for a lively pool area. The food options weren’t great and if you didn’t book an al a carte early, you were eating at the family buffet. The breakfast buffet was good but I wasn’t impressed with the evening buffet and it was very loud. The alcohol options were good name brand liquors.
Stayed 7 nights in Jul 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here.
Stayed 4 nights in Jul 2025

10/10 Excellent

luis alfonso

Stayed 4 nights in Jul 2025

10/10 Excellent

Jarell Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience.
Stayed 5 nights in Jul 2025

8/10 Good

Danielle

Stayed 10 nights in Jul 2025

8/10 Good

Maria G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Stayed 3 nights in Jul 2025

8/10 Good

Jaime

Liked: Cleanliness
We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
Stayed 5 nights in Jul 2025

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and lunch was really good Dinner was mediocre. However it is close to the Malecon which has so much to do. The staff at resort will go above and beyond to make you happy. The resort is close to alot. We walked to alot of places we went. It was safe to go off the resort also. We loved our swim out room.
Stayed 7 nights in Jul 2025

10/10 Excellent

Anthony

Stayed 3 nights in Jun 2025

10/10 Excellent

jaime

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Jeanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay, will miss our time here

We really enjoyed our time here in our swim out room on the Hacienda side. Being able to jump in our own pool everyday, was the best way to beat the heat, and once the waiters realized we were out there they would pop through the bushes to bring us drinks, which was amazing. The afternoon thunderstorms were not a problem and actually beautiful to watch and listen too. The Talavera restaurant was our favorite, but we also tried La Catrina and Il Delice. La Catrina was second and Il Delice was just okay. We ate at the Hacienda buffet every morning and got great omelettes. The only con of coming in the summer was mosquitos. They were a minor problem, but my wife was smart and bought a mini bug zapper which worked quite well in the room, and then bug spray and bug bands. I don't think I got bit once. It is very hot and humid, and it is rainy, but coming in the off season worked out for us.
Stayed 5 nights in Jun 2025

10/10 Excellent

Juan Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel Hacienda tiene una alberca techada, muy conveniente cuando no queremos asolearnos mucho. El personal es muy atento y cuidadoso con el servicio. Las instalaciones estan impecables.
Stayed 3 nights in Jun 2025

8/10 Good

Mariela

Stayed 5 nights in Jun 2025

10/10 Excellent

Rashawn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special.
Stayed 4 nights in Jun 2025

2/10 Terrible

Magnolia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon our arrival the hotel staff was very unwelcoming. We had no idea the sister hotel was next to us. We had no direction of where any of the amenities were like the gym or pools. We were given our initial room and it was extremely dirty. There was hair all over the floor and the soaking tub, the second room was leaking water from the ceiling, the last room given had two double beds. I felt like the staff was annoyed we kept bringing these complaints. We were eventually given the initial room after housekeeping "cleaned" it but it wasn't any better. We also got the jr suite with the swim out pool and we never used it because it was so dirty the water was brown of how unclean it was. Please don't waste your money, go to another hotel!
Stayed 4 nights in Jun 2025

10/10 Excellent

Bria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Stayed 7 nights in Jun 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

Alejandra

Stayed 4 nights in Jun 2025

2/10 Terrible

aryan

Stayed 4 nights in Jun 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing very courteous and top of everything.
Stayed 4 nights in May 2025

10/10 Excellent

Luis Fernando

Stayed 4 nights in May 2025

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025