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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

Outdoor wedding area
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Breakfast meal
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking included

Explore the area

View map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪71 min drive‬

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

8.8 out of 10
Excellent
(6 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

7.6 out of 10
Good
(25 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(8 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

7.8 out of 10
Good
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Plata

With a stay at Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata (Playa Dorada), you'll be a 1-minute drive from Playa Dorada Golf Course and 6 minutes from Lorilar Ranch. .This all-inclusive property is 4.3 mi (6.8 km) from Amber Museum.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.4 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 7.1 km
  • Puerto Plata Cable Car Base Station - 9 min drive - 8.7 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪Ristorante Passatore - ‬3 min walk
  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪V Heavens Rosmarino - ‬9 min walk
  • ‪Ibero bar - ‬3 min drive

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

On beach with outdoor pool for sandy fun near Playa Dorada Golf Course
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 180 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. This property also features complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at V Kitchen, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Snorkelling

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Reviews

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

7.4

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 358 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 174 out of 1002 reviews
Rating 4 - Poor. 91 out of 1002 reviews
Rating 2 - Terrible. 104 out of 1002 reviews

Reviews

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family and I enjoyed our stay at viva. The staff was very nice but the food/restaurants needs improvements.
Stayed 3 nights in Jun 2025

8/10 Good

Ethan Nessim, Telford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort
Stayed 7 nights in Jun 2025

10/10 Excellent

Aliaksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Замечательное место для семейного отдыха. Чистый удобный номер. Вкусная еда и замечательный кофе))). Весёлая анимация днём и вечером, очень увлекательно. Чистый пляж, великолепная пиццерия. Много хороших ярких эмоций мы получили покатавшись на катамаране с весёлым капитаном. Дорожка к пляжу вдоль пруда с черепахами тоже помогла погрузиться в атмосферу отдыха. Хорошее место: есть всё нужное и ничего лишнего.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nidia

Stayed 4 nights in Jun 2025

8/10 Good

Krenlly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2025

6/10 Okay

DIEGO, ALEXANDRIA

Liked: Cleanliness
Stayed 7 nights in Jun 2025

2/10 Terrible

Angela

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No Thing. Horrible service and food
Stayed 3 nights in Jun 2025

8/10 Good

Dahiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jun 2025

6/10 Okay

Rafael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We were disappointed to find that the à la carte restaurants were closed for the duration of our 5-day stay, with only one available option for one of the days. This was not communicated to us in advance, which significantly affected our overall experience. Additionally, the hot tub was out of service throughout our visit. More concerning were the instances of roaches—three found in our room and another near the buffet area. While we understand that humidity can contribute to this issue, it raises concerns about cleanliness and maintenance standards. On a positive note, the staff were consistently friendly and courteous, which we appreciated. However, the lack of transparency regarding amenities and the presence of pests made this stay fall short of our expectations. We were told more is offered on the weekend but we were there during the week.
Stayed 5 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, except for the presence of a mosquitoes infestation..
Stayed 2 nights in Jun 2025

8/10 Good

Sreypich

Stayed 6 nights in Jun 2025

8/10 Good

Shantel

Travelled with family
Liked: Amenities, property conditions & facilities
Positive: Beautiful resort & perfect beach. The service & staff were amazing. Lots of activities for the kids & the staff worked hard to make your stay an enjoyable one. They upgraded us to a VIP room which was very new & renovated. Negative: even though there were 4 a la carte restaurants, they only allowed us to use one out of our three nights. The reason was because it was low season. This was very disappointing as this is the main reason I booked this resort. The food lacked quality & variety.
Stayed 3 nights in Jun 2025

6/10 Okay

Lauren Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in May 2025

2/10 Terrible

Verónica

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Danielle

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love love this resort I am definitely coming back to enjoy another vacation!
Stayed 7 nights in Jun 2025

4/10 Poor

Grismal

Travelled with family
Property was small and convenient. Room was a suite.
Stayed 2 nights in Jun 2025

8/10 Good

Jeffery

Stayed 2 nights in May 2025

6/10 Okay

Maximiliana

Travelled with family
It is a small resort so what can you expect. Food was ok not much variety but ok. Staff was friendly. Rooms need to be updated. The best was the Dominican show I loved it.
Stayed 2 nights in May 2025

2/10 Terrible

Raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the bed sheets with some stains and hair in the shower and bathroom. House keeping department was needed to be contacted! The hallways to the room was filtered was filtration! In the breakfast buffet was one cook employee who wasn't customer service friendly!
Stayed 4 nights in May 2025

10/10 Excellent

Dioni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent visit to Viva Heavens by Wyndham in Puerto Plata was truly enjoyable, and I wanted to share some highlights. From the moment I arrived, the atmosphere was vibrant and welcoming. The resort itself is beautiful, with well-maintained grounds and a lovely pool area perfect for relaxing. My room was comfortable and clean, offering a pleasant retreat after a day in the sun. One of the absolute standouts of my trip was the food, thanks in large part to Chef Amaurys. His culinary skills were evident in every dish I tried. The variety and quality of the meals were exceptional, and Chef Amaurys consistently delivered delicious and memorable dining experiences. It's clear he puts a lot of passion into his work, and it truly elevated the gastronomic aspect of my stay. Equally impressive were the entertainment staff. Their energy and enthusiasm were infectious! They organized a fantastic range of activities throughout the day and evening, ensuring there was always something fun happening. Whether it was poolside games, dance lessons, or evening shows, the entertainment team created a lively and engaging atmosphere that added so much to the overall vacation experience. Their ability to connect with guests and make everyone feel included was remarkable. Overall, Viva Heavens by Wyndham provided a fantastic getaway. The combination of excellent food, thanks to Chef Amaurys, and the outstanding entertainment team made made for a truly memorable vacation. I'd highly recommend it.
Stayed 3 nights in May 2025

10/10 Excellent

Tara Elizabeth

We stayed at viva heavens for a week and it truly was an enjoyable experience.
Stayed 6 nights in May 2025

10/10 Excellent

Camila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our entire group of girls had an amazing time at Viva Heavens. The staff were extremely welcoming and made our stay so much better. The food was also good for an all-inclusive. We couldn’t have asked for a better time. Even some of the entertainment employees became our friends. We also went during the “off-season” so the hotel was a bit quieter but we didn’t mind that at all since the employees still made it enjoyable. The cleaning service was also very good and always catered to our needs. Very good stay and would come back again. :))
Stayed 6 nights in May 2025

6/10 Okay

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

4/10 Poor

Eric David

Travelled with family
Disliked: Amenities
We recently stayed at Viva Heavens by Wyndham with our family and, while the facility itself was well-maintained and the beach beautiful, there were serious issues that would prevent us from ever returning. Most of the staff, including bar and concierge services, were friendly and professional. However, the front desk was a major exception—consistently uncooperative, inflexible, and in one disturbing instance, refused to return my daughter’s passport, creating a situation that felt inappropriate and alarming. As a parent, this was deeply unsettling, especially in a foreign country. I escalated the incident to upper management, who handled the report professionally, but the experience has stayed with us. If you're traveling with children or are a woman traveling alone, I would strongly caution against staying here. The food was another major disappointment—bland at best, and in some cases, caused illness among members of our group. In over 20 years of travel, this was easily the worst food experience we've had on vacation. Given the health issues and lack of quality or variety, the dining alone is enough reason to look elsewhere. In summary: Safety concerns at the front desk, poor food quality, and illness from food/drink made this a regrettable stay. Spend a little more and go to a resort with higher standards.
Stayed 6 nights in Mar 2025