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FERGUS Puerto de la Cruz

4.0 star property

Photo gallery for FERGUS Puerto de la Cruz

Rooftop terrace
Reception
Rooftop terrace
View from room
Breakfast, lunch, dinner served; international cuisine, pool views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
Calz. Martiánez, 17, Tenerife - Santa Cruz de Tenerife, Santa Cruz de Tenerife, Tenerife, 38400
  • Place, Martianez Shopping Centre
    ‪3 min walk‬
  • Place, La Paz Lookout
    ‪3 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪61 min drive‬

Room options

View all photos for Superior Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Water Bed and 2 Single Beds

View all photos for Superior Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room, Sea View (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (1 adult)

  • Ocean view
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (4 adults)

Down duvets, minibar, in-room safe, desk

Suite (4 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 2 children)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (3 adults)

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

  • Beach view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Suite (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 1 child)

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Suite (3 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (3 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Puerto de la Cruz

With a stay at FERGUS Puerto de la Cruz in Puerto de la Cruz, you'll be within a 15-minute walk of Tenerife Beaches and Lago Martianez Swimming Pools. .This hotel is 15.1 mi (24.3 km) from Teide National Park and 0.1 mi (0.1 km) from Jardin Aquatico.

What's nearby

  • Martianez Shopping Centre - 3 min walk - 0.3 km
  • La Paz Lookout - 3 min walk - 0.3 km
  • Botanical Gardens - 8 min walk - 0.8 km
  • Taoro Park - 12 min walk - 1.0 km
  • Plaza del Charco - 14 min walk - 1.2 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive

Restaurants

  • ‪Burger King - ‬5 min walk
  • ‪Bar El Camino - ‬3 min walk
  • ‪Restaurante Atlantis - ‬8 min walk
  • ‪Cafeteria Mini Golf - ‬5 min walk
  • ‪Zicatela - ‬8 min walk

About this property

FERGUS Puerto de la Cruz

FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Make yourself at home in one of the 300 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services and a banquet hall. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at Restaurante Principal, a restaurant where you can take in the pool view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurante Principal - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Principal

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1973
  • Designated smoking areas
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

FERGUS Puerto de la Cruz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 100 reviews
Rating 8 - Good. 34 out of 100 reviews
Rating 6 - Okay. 11 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 4 out of 100 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities
El personal ha sido muy correcto y en especial en la cafetería se destaca la amabilidad. La habitación muy grande y espaciosa. El buffet de la cena bastante mediocre aunque gracias al mojo picón ( que había todos los días y estaba buenísimo) se salvaban los platos.
Stayed 5 nights in Dec 2025

8/10 Good

Daniele

Liked: Cleanliness, staff & service, amenities
Hôtel très propre avec un personnel sympa.
Stayed 5 nights in Nov 2025

2/10 Terrible

Covadonga

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No nos dieron la habitación que me ofertaron en la reserva era de peor calidad
Stayed 1 night in Nov 2025

10/10 Excellent

Gilda

Travelled with group
Liked: Cleanliness, staff & service, amenities
all was perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Loreta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. I will recommend this hotel to my friends and family.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay. Upon check-in, we were met with the friendliest staff who took a genuine interest in our stay and our comfort. The grounds are beautiful, with two pool areas that featured gorgeous landscaping and views of Teide. The location was ideal, an easy walk down hill (steep coming back up) to the ocean-side restaurants and bars, and a quick walk north to the stunning botanic garden. There were four of us, so we stayed in the suite with two balconies (one with a view of the ocean) and a separate bedroom area. The bathroom could use an update but it was all clean and functional. We had a car and used the hotel parking, which was convenient, though a tight squeeze. With an all-inclusive option (we didn't take, our stay was short), it's easy to see why guests stay a week or longer.
Stayed 3 nights in Jan 2025

2/10 Terrible

Suzana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Looks good on the outside

Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Agustin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Andriejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Felipe

Stayed 5 nights in Dec 2025

8/10 Good

vishnu

Stayed 1 night in Dec 2025

8/10 Good

Rudolf

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Zimmer war im 4.Stock, Meerblick. Sehr schöner Ausblick. Einrichtung, Bett alles ok. Im Badezimmer nur Badewanne. Personal am Empfang super; Restaurant Essen vielfältig und gut, aber: Kleines Glas Bier vom Zapfhahn. Dauert extrem lange und dann drei Euro. Zu teuer. Getränk kann nicht auf Zimmernummer gebucht werden, auch schlecht. Restaurant ähnlich einer Kantine: ungemütlich und zu laut.
Stayed 7 nights in Dec 2025

6/10 Okay

Víctor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy complicado encontrar aparcamiento en los alrededores del Hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities
Excelente servicio y amabilidad
Stayed 3 nights in Dec 2025

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2025

8/10 Good

Raul

Stayed 3 nights in Nov 2025