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Hotel Escala Puebla Centro

3.0 star property

Photo gallery for Hotel Escala Puebla Centro

Economy Room
Exclusive Studio Suite, 2 Bedrooms | Living area
Exclusive Studio Suite, 2 Bedrooms | Private kitchen
Front of property
Exclusive Studio Suite, 2 Bedrooms | Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View map
706 C. 12 Sur Barrio de Analco, Puebla, PUE, 72500
  • Puebla Convention Center
    ‪7 min walk‬
  • Puebla Cathedral
    ‪10 min walk‬
  • Zócalo de Puebla
    ‪10 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.0 out of 10
Wonderful
(24 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Basic Room

Basic Room

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Studio Suite, 2 Bedrooms

Exclusive Studio Suite, 2 Bedrooms

Exclusive Studio Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Sofa Bed OR 1 Queen Bed

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About the area

Puebla

A stay at Hotel Escala Puebla Centro places you in the heart of Puebla, within a 15-minute walk of Zócalo de Puebla and Puebla Cathedral. .This hotel is 11.1 mi (17.9 km) from Africam Safari and 3 mi (4.8 km) from Centro Expositor.

What's nearby

  • Puebla Convention Center - 7 min walk - 0.6 km
  • Puebla Cathedral - 10 min walk - 0.9 km
  • Zócalo de Puebla - 10 min walk - 0.9 km
  • Centro Expositor - 4 min drive - 2.7 km
  • Angelopolis Commercial Center - 6 min drive - 4.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 12 min drive
  • Puebla Intl. Airport (PBC) - 41 min drive

Restaurants

  • El Paito
  • El Rincon
  • El Maestro Asador
  • Cemitas Leo
  • Super Tacos "El Popeye

About this property

Hotel Escala Puebla Centro

Hotel with a 24-hour front desk, near Puebla Cathedral
Hotel Escala Puebla Centro offers 36 accommodations with hair dryers. Accommodations are furnished with desks and dining tables. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided daily.

Stay in one of 36 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, gift shops/newsstands, and a communal living room. This hotel also features tour/ticket assistance and a banquet hall.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Dining table

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Escala Puebla Centro Puebla
Hotel Escala Puebla Centro Hotel
Hotel Escala Puebla Centro Puebla
Hotel Escala Puebla Centro Hotel Puebla

Hotel Escala Puebla Centro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 327 reviews
Rating 8 - Good. 84 out of 327 reviews
Rating 6 - Okay. 22 out of 327 reviews
Rating 4 - Poor. 11 out of 327 reviews
Rating 2 - Terrible. 14 out of 327 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

A bit out of the way but the rooms are sparkling and the price is very reasonable
Stayed 1 night in Apr 2025

10/10 Excellent

Luis Antonio, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio por parte del personal
Stayed 1 night in Apr 2025

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities, room comfort

Don't get fooled by the price!

If you're used to amenities from regular hotels such as coffee maker or mini fridge, this is not the place for you because it does not have any of that. BUT that is not the problem. The basic features of a hotel such as safety, service, hot water and assistance from some of the staff are terrible. This guy Miguel was so rude and unprofessional. The tv wasn't working, the door would hit the sink so you can't really open it, and were only two outlets to plug in electronic devices. This obviously someone's weird investment on a questionable neighborhood with terrible construction and poor management. Don't get fooled by the prices online, look for something closer to the downtown area.
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Mar 2025

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Staff additions are great. All staff was polite and took care of business, efficiently. It was a quiet stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Larry

Stayed 1 night in Mar 2025

10/10 Excellent

Merrill

Liked: Amenities, property conditions & facilities
Quick check-in, excellent staff, clean, strong and hot shower, stable internet, my room was quiet, and good price.
Stayed 3 nights in Feb 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, spacious rooms, great hot water showers!!! Too bad it was cold and there were no heaters in the room.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose, Brownsville

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
The street where locates hotel is not safe.
Stayed 7 nights in Dec 2024

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2024

2/10 Terrible

TERESA

Disliked: Cleanliness, staff & service, property conditions & facilities
handcap 3 -floor not elevator
Stayed 5 nights in Nov 2024

10/10 Excellent

Sarahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property doesn't offer at least a small fridge in every room, no A/C or even a cheap fan (it gets hot & muggy inside a room with no ventilation) and a window facing hallways: if opened, guest loses all privacy. One restaurant they recommend is good but closes around 8pm. All others eats are no less than 10 min. Neighborhood can be intimidating: said to be safe but I wouldn't walk it after 8pm, unless it is 2 o more people.
Stayed 3 nights in Nov 2024

4/10 Poor

juan

Business traveller
Disliked: Staff & service

Not really

Wifi not working. Very,very noisy. Doors are paperthin. Difficult to test. Full of yelling kids
Stayed 1 night in Oct 2024

6/10 Okay

filo

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No elevators to 3rd floor. No food served at all. Not safe to walk around neighborhood. The hotel is located in an area that was designated for indiginous that were forced out of zocolo. 10 minute walk to zocolo.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kevin Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar, con todas las amenidades necesarias. Limpio y cómodo.
Stayed 1 night in Oct 2024

8/10 Good

Marcos F.

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy space
Stayed 4 nights in Sep 2024

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Sep 2024

8/10 Good

Merrill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls that checked me in were great. The younger guy who works late is efficient. More personable. The older of the 2 guys is not friendly and you might think this was my first stay. I booked a room for 2 and the night person on Saturday said my friend had to leave at 9:30 which disturbed my friend and angered me. Why did I pay for 2? It’s not like I abuse the hotel with noise, parties or do anything that is abusive of hotel policies. I’m quiet and not rude in any way. I have not booked for months because of his rudeness. I prefer to stay where I’m appreciated. I asked once for an upgrade and he said rudely if you pay extra. Asked for a fan on a hot night and he ignored my request. The music across the street kept us awake. It went on until morning. The price is good, but I could pay a little more with no anxiety or noise.
Stayed 3 nights in Aug 2024

8/10 Good

VICTOR

Liked: Staff & service, property conditions & facilities
It was cold and it doesn't have heating.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MENTIRAS DEL HOTEL

MIENTEN EN LA UBICACION DEL HOTEL, no está cerca del centro, NO TIENE ESTACIONAMIENTO
Stayed 2 nights in Jul 2024

8/10 Good

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, good price, strong and stable internet, large shower with plenty of hot water. Since this is not an air conditioned hotel I requested a fan and really got no response? It would have made the room more comfortable if the air circulated, especially since the weather was hot. Little comforts make a difference.

6/10 Okay

Merrill

Liked: Amenities
Location was good and within walking distance of El Centro. The Internet was strong and stable. Shower as always was hot and strong. Bed comfortable. The room was extremely hot with no fan to circulate the air. Opening the small window allowed the noise level to be high.The room was tiny. I requested an upgrade, as I have stayed here many times before. The desk person snidely said only if I paid extra? He could have been pleasant and said sorry, but the hotel was full. It was not full. It was 12 USD to upgrade and not a large amount for customer appreciation. I will consider other options based on declining my request in such an abrupt manner and the heat in the tiny room. I did not sleep well for 2 nights.
Stayed 2 nights in May 2024