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Best place for authentic Kerala experience

The front desk staff when I checked in took 700 rupees from me as he said I didn't mention 4 people but only 3. But I booked 2 rooms and both rooms where the same amount, the room with 2 person was the same as the room with 1 person. I would have been okay if he gave me a receipt for the extra 700 he took from me, but now what I am thinking is that he took that money for himself. And that's why he didn't give me a receipt for the extra money he paid. The staff in the morning was so respectful and professional. He helped us checkout and even provided us with water for our long journey of the day. But the first receptionist was a bit unprofessional. Otherwise the hotel was ok to stay.

I had an incredible experience at Cranganor History Cafe Riverside Chateau—the riverside setting was absolutely stunning, with breathtaking views and a sense of peace and quiet. The freshly prepared food was outstanding, the rooms were impeccably clean, and the staff was exceptionally friendly and helpful.

The pool had an amazing view. Property was clean and staff were really helpful. Breakfast 10/10. Would highly recommend the property.

Service was good. Karan served us in the dining hall. He was very good

From the moment I arrived, I was impressed by the exceptional customer service. As I stepped out of my Uber, someone was already there to take my bags and escort me to reception, which immediately set the tone for the stay. I was shown to a beautiful corner room with a sea view and welcomed with a freshly made watermelon juice - a thoughtful touch that truly felt like a resort experience. The room was clean, cozy, and tastefully decorated with traditional and antique furniture that gave it a warm, authentic character. The food was consistently very good, with plenty of choice, and the swimming pool was spotless and incredibly peaceful. Being so close to the ocean, with the constant sound of the waves, created a deeply calming atmosphere throughout my stay. Early in my stay, I noticed the paper stars around the property and casually mentioned how much I liked then. Without prompting, Vishnu later folded one for me to take home - a small, thoughtful gesture that reflected genuine kindness rather than obligation, and made me feel truly welcomed as a person, not just a guest. The Ayurvedic massages were a highlight - Jothi was wonderful and took exceptional care of me. There was also a concern that I raised with Vishnu, at the end of my stay, which he addressed immediately, appropriately amd with respect, and I felt fully supported and validated for speaking up. This is a place with heart, integrity, and sincere hospitality. I would not hesitate to return.