Book Porvenir hotels

Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water.

Yes we had a lovely view ofvthe beach. Monkeys up in the trees as well as a lizard visiting. The surfcwas too high for swimming. They said it changed 8 to 10 days ago. No shampoo or conditioner in bathroom and some chaise longues were broken. The staff were wonderful. Lots of restaurants near by to choose from.

Exc

Family of 4 (kids 12 and 12). We had a great time, great vibe and had everything we needed. We enjoyed the food (smaller selection but different themes and items everything). Wait staff and bartenders and front desk very helpful. Our room had some things like poor water pressure, one shower was cold. Some ants I. One of the room but they kept to themselves on the wall and didn’t bother us too much. Amazing sunsets and beautiful view. Jigged into town via beach in 20 minutes…walk in 45 minutes. Maybe 1.9 miles? Can also rent bikes in town for $10/day. Beach is very bike-able with packed sand and saw people biking all the time. Hotel tents for $30/day and they are newer and nicer than what we saw in town. We rented a car and 6 minutes to town. Lots of restaurants and shops in town. We enjoyed our stay very much.

Terrible customer service. Have to stand in line for three hours every morning if you want to make a reservation at the Restaurants. Drinks are limited and very watered down! Have to stand in line to get a beer! Our honey package was 12oz of champagne and 4 strawberries. It’s too bad this place is managed so poorly because it’s a beautiful area!

This place is kinda like an apartment..it is right in town and close walk to everything. Beach was close also looks like they have another building ON the beach . The breakfast was good ..the listing on hotels said it was included HOWEVER it is a charge per person . It was listed free breakfast and after they said there was a fee i showed then the hotels.com listing befroe i got to talk to manager it had changed . After we pointed it out.. so they discounted us and we were fine with it as we only ate there once..was good .. and they were very nice people ( still think it shoulda been totally included for us since it is what it said origionally but since they were nice it was not a big deal..plus there is grocery round the corner which we bought some stuff so we didn't eat out every time. Bottom line its a good place , felt safe and lots of kids at pool..which we as a couple we didn't mind but if your lookijg for adults only it may not be for you with a small pool ( was nice and warm fyi.) We would stay again if we return to Samara