4/10 Poor
Jacqueline
20 Feb 2026
Disliked: Staff & service
If this was a 3 star hotel the rating would have been higher as that’s what it is. I simply cannot fathom why this is rated as a 4.5 star hotel.
Service is what makes highly rated hotel stand out. This was sorely lacking. A line up to the door at check in with 1 person working and that one person not very friendly made for a horrible check in.
No answer any time we called front desk or housekeeping - room was lacking extra blankets and drinking glasses. We had much better luck with the AI texting as at least they sent someone to check why our heat was not working.
We sent a text at checkout to have a luggage cart brought to our room only to be told sorry, we are busy come get it yourself! 4.5 star… really.
The room was clean but rough shape. The headboard was a soft fake leather and it had huge unsightly gouges and scratches all over it. There was a coat peg board on the wall and some of the pegs were broken off.
And our heat didn’t work! They have it set it so you cannot go higher than 73. It was snowing and cold! Maintenance had to come and bypass the setting so we could turn it up.
The location was about the only good thing I can say about this hotel. We felt cold, ignored, and definitely not pampered as we usually are at 4.5 star hotels.
Do better Hilton or lower your rating.
Jacqueline
Stayed 4 nights in Feb 2026
