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First, on the day we arrived, that night we had to change rooms because the bath tub was leaking water all over the bathroom floor. Also, the toilet lid was broken, the air conditioning had a loud noise and wasn’t cooling property. On the second room, the same happened with the air conditioning. The hotel was poorly staffed and several times, the excuse was: “right now, we have no concierge or hostess or bellboy”. Also I speak for languages fluently (spanish, english, italian and french) and many times we had to wait for the staff to find someone that spoke one of those languages. The last night, we had to go to bed without having dinner because we ordered room service and they said that food would arrive in 15mins. One hour passed and I called to see the status of our order and the person said that he couldn’t comply with out order because he couldn’t prepare the food because the kitchen was getting maintenance. If I hadn’t called no one would have let us know. It was a time to relax and enjoy as a couple in a luxury resort but it felt more like a resort that is about to close or go bankrupt. So sad to see such a beautiful place give their clients that poor customer service.

The hotel reminded me of a small resort which was nice. They have security at the entrance which makes you feel safe. The pool area was my favourite part, very beautiful view. There’s a shopping mall in walking distance which was very convenient.

Great room size, amazing staff, great facilities. Had some ants in the washroom but being in a tropical country I guess that’s expected.

Absolutely amazing stay! Such a convenient location, only a 5min walk from the main town, and there were a couple of restaurant bars right next door. The property is right on the beach and they give you chairs and things if you want them. Staff were super friendly. They offered for us to store our bags and use the property if we needed to kill time before our ferry and spoke some English too. The only thing is it isn’t the best noise proofed, but that seems to be the case with all the other hotels too, so we can’t fault them for it. It wouldn’t stop us from staying again! Breakfast was good. My partner fell in love with the town itself! Would highly recommend.

beach front hotel, literally the dining room is 3 meters fromthe beach. Lots of restaurants and ahops nearby and 5 minute walk from the Abrao pier. The swimming pool was closed due to renovations. Breakfast was good, wirh delicious tapioca pancakes made to order, fresh fruit and lots of cakes. Staff could not have been more helpful and friendly.

Very convenient option before crossing to Ilha Grande. The rooms are very basic but the bed was fine and the a/c was in good working condition. Staff and the owner were very friendly and accommodating, including special requests that we had. Breakfast was very good, with plenty of options.