Book Pointe Saréne hotels

Good staff and amenities

To be honest everything. The room was full of dead ants when we arrived, including on the bed which we had to clean ourselves. And during the day, the water turned off and when we called reception, they were briefly rude and abruptly ended the call. The restaurant’s food was terrible as well and overpriced, we asked for a menu and did not receive one and were charged buffet price for left over food (which we didn’t even get to choose). Also, we made the mistake of booking a massage to relax, the massage itself was okay, but the room and equipment were dirty and the payment was complicated for no reason. The reception lady gave us false information about the payment, and denied it rudely after. Which confused us and the massage lady. I would not recommend this place to anyone and would never come here again. It was a shame since the local people are nice and most staff were also nice but this made me feel very negatively about the place.

When we told the staff we were on our honeymoon they offered to decorate the room for us. We were really able to rest well after organizing the biggest event of our lives. The massage was amaZing and my first ever with my new husband.

Room very clean, staff courteous, food very generous and good. The pricing was rather steep per room.

Friendly staff. Great amenities. I stayed in a floating room and it was spectacular. Great food. Beautiful clean grounds. There was so much that I loved about my stay I wished that it was longer

Rating is adjusted for price which was very low. AC worked. Mosquito nets over bed were good. Screens had holes and windows didn’t quite close entirely, so definitely had mosquitos as close friends. Great service.