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I didn’t stay at the hotel. I called and I got no answer. I arrived at the hôtel at 22h30. I didn’t found the hôtel. No Lightning at all. I had to find an another hotel. I send the message to the hotel and I’m still waiting for answerd. I called an agent and I explained the situation. I’m still waiting for new of hôtels.com

What a wonderful stay we had. Helen and her team could not have been more helpful. The pickup from the train and drop off was perfect, Helen helping us with our luggage. Sitting in the beautiful courtyard was a real pleasure. The rooms give you a complete taste of old china whist enjoying the lovely equipped bathroom, and comfortable authentic bed. Added to this the beautiful city of pingyao. Highly recommended the elsewhere hotel and pingyao. :) xx

The area was generally very dirty. The entrance to the hotel was being used as a shop for Chinese girls to get dressed up and having makeup. Hence it was as you were entering a small fitting room. The staff could hardly understand a word of english, while we had to ask for very standard supplys such as toilet roles to be provided to the room.

The place is located at South Avenue within the ancient city, near to Pingyao South Gate, or 15min walking distance from Small South Gate (alternative, take buggy for 10yuan). The signage for Hongyuyuan hotel was not obvious, it is easier to find using address. The staff is friendly and welcoming. The place is an ancient building, do not expect perfect heating during winter. Food and massage are nearby, is very convenient. The hotel have an restaurant, the food is not bad

The hotel is lovely, in a traditional courtyard-style house. It is beside the north gate, just inside the ancient town, so the location is great. Alice was fantastic, collected us from the train station and gave us lots of tips on places to visit and eat. We had a great two-night stay, highly recommended!

Staff very helpful, clean and good location