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The staff here is the most helpful, polite, and hospitable staff that I have encountered at a hotel in my life. The check in was very smooth and they even arranged pick up and drop off from and to the train station, which was seamless. The rooms were very clean, as well as the bathroom. And the location is prime, right by the South Gate, 3 min walk to central tower, and a Luckin Coffee right next door.

Great hotel! The building complex itself is one of the most beautiful in Pingyao. Tucked away on a quiet corner near the main street. Really convenient car transfer from the train station. Good restaurant.

The hotel is incredibly beautiful, very clean and the staff is like no other. They really helped us during our stay and were super nice.

Great character property with a peaceful feel in the courtyard The staff on duty were excellent ( Heidi gave us a lot of care and a lovely Cappuccino) Staff who arranged taxi very good Great to be inside the City walls

I didn’t stay at the hotel. I called and I got no answer. I arrived at the hôtel at 22h30. I didn’t found the hôtel. No Lightning at all. I had to find an another hotel. I send the message to the hotel and I’m still waiting for answerd. I called an agent and I explained the situation. I’m still waiting for new of hôtels.com

The area was generally very dirty. The entrance to the hotel was being used as a shop for Chinese girls to get dressed up and having makeup. Hence it was as you were entering a small fitting room. The staff could hardly understand a word of english, while we had to ask for very standard supplys such as toilet roles to be provided to the room.