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The Shells Resort & Spa Phu Quoc

5.0 star property

Photo gallery for The Shells Resort & Spa Phu Quoc

Luxury Suite, Ocean View | Living area
Exterior
Luxury Villa, Poolside
Luxury Suite, Ocean View | Beach/ocean view
Luxury Suite, Ocean View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, An Giang
  • Place, Dinh Ba Thuy-Long Thanh-Mau
    ‪8 min drive‬
  • Place, Phu Quoc Night Market
    ‪9 min drive‬
  • Place, San Van Dong Duong Dong Stadium
    ‪9 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room, Ocean View

Premium Room, Ocean View

Premium Room, Ocean View

7.4 out of 10
Good
(9 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 135 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside

Luxury Villa, Poolside

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite with Ocean View

Minibar, in-room safe, individually furnished, desk

Family Suite with Ocean View

  • Sleeps 4

View all photos for Luxury Villa with Garden View

Minibar, in-room safe, individually furnished, desk

Luxury Villa with Garden View

  • Sleeps 2

View all photos for Luxury Suite Ocean View

Minibar, in-room safe, individually furnished, desk

Luxury Suite Ocean View

  • Sleeps 2

View all photos for Luxury Villa With Poolside

Minibar, in-room safe, individually furnished, desk

Luxury Villa With Poolside

  • Sleeps 2

View all photos for Premium Deluxe Room with Ocean View

Lobby

Premium Deluxe Room with Ocean View

  • Sleeps 2

View all photos for Spa Inclusive Luxury Villa Garden

Minibar, in-room safe, individually furnished, desk

Spa Inclusive Luxury Villa Garden

  • Sleeps 2

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About the area

Duong Dong

With a stay at The Shells Resort & Spa Phu Quoc in Phu Quoc, you'll be 4.2 mi (6.8 km) from Phu Quoc Night Market and 13 mi (20.9 km) from Vinpearl Safari. .This beach resort is 18.3 mi (29.5 km) from Phu Quoc Prison.
View more Resorts in Duong DongOpens in a new window

What's nearby

  • Dinh Ba Thuy-Long Thanh-Mau - 8 min drive - 4.2 km
  • Phu Quoc Night Market - 9 min drive - 4.2 km
  • Sung Hung Pagoda - 9 min drive - 4.6 km
  • San Van Dong Duong Dong Stadium - 9 min drive - 4.2 km
  • Dinh Cau - 13 min drive - 4.6 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 30 min drive

Restaurants

  • ‪Cà Phê Xóm Cồn - ‬6 min drive
  • ‪Bamboo - ‬9 min drive
  • ‪Restaurant Halal Phú Quốc - ‬5 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Pho - ‬7 min drive

About this property

The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually furnished accommodations include desks. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the resort include a private beach, an outdoor pool, and a steam room.
The onsite spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 134 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a steam room. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at FLOW Restaurant, a beachfront restaurant which features a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available on request).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 38.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 614 reviews
Rating 8 - Good. 207 out of 614 reviews
Rating 6 - Okay. 59 out of 614 reviews
Rating 4 - Poor. 29 out of 614 reviews
Rating 2 - Terrible. 19 out of 614 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff, pool and beach front was nice resort living
Stayed 4 nights in Dec 2025

2/10 Terrible

Wenbiao

Travelled with partner
No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Stayed 2 nights in Dec 2025

6/10 Okay

Andy

Travelled with partner
Liked: Amenities
The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
Stayed 4 nights in Nov 2025

10/10 Excellent

Marwan

Stayed 2 nights in Nov 2025

10/10 Excellent

Rishabh

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Coconut tree banana boat ride
Stayed 3 nights in Nov 2025

2/10 Terrible

Justine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Stayed 4 nights in Oct 2025

8/10 Good

Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
Stayed 4 nights in Oct 2025

8/10 Good

CHAN FAI CLEMENT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sunset view.
Stayed 2 nights in Oct 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

YUBIN

Stayed 2 nights in Sep 2025

10/10 Excellent

Munish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Amazing pool and view
Stayed 4 nights in Aug 2025

8/10 Good

Sok Yee

Travelled with group
Disliked: Amenities, property conditions & facilities
My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Stayed 3 nights in Jul 2025

8/10 Good

Lex E

Business traveller
Liked: Staff & service, room comfort

Very nice

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Stayed 2 nights in Apr 2025

8/10 Good

Wai Lan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Stayed 2 nights in Mar 2025

8/10 Good

Lai

Very spacious, quiet environment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Julia

Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

Stayed 2 nights in Mar 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from town
Stayed 2 nights in Feb 2025

8/10 Good

hyoseon

Stayed 3 nights in Feb 2025

4/10 Poor

CHI LAP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Stayed 10 nights in Jan 2025

10/10 Excellent

BYEONGEUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Yen-nhi Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Burt

Stayed 3 nights in Jan 2025