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Holiday Inn Phoenix - Chandler by IHG

3.0 star property

Photo gallery for Holiday Inn Phoenix - Chandler by IHG

Exterior
Breakfast served
Terrace/patio
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1200 W Ocotillo Rd, Chandler, AZ, 85248
  • Place, Ocotillo Golf Resort
    ‪10 min walk‬
  • Place, Zelma Basha Salmeri Gallery
    ‪15 min walk‬
  • Place, Chandler Fashion Center
    ‪11 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility Tub)

8.8 out of 10
Excellent
(12 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

Similar properties

Lobby lounge
Drury Inn & Suites Phoenix Chandler Fashion Center
Chandler
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, 1,608 reviews
The price is AU$133
includes taxes & fees
27 May - 28 May
Drury Inn & Suites Phoenix Chandler Fashion Center

About the area

Chandler

Located in Chandler (Ocotillo), Holiday Inn Phoenix - Chandler by IHG is within a 10-minute drive of Chandler Center for the Arts and Chandler Fashion Center. .This hotel is 8.5 mi (13.7 km) from Wild Horse Pass Motorsports Park and 8.9 mi (14.3 km) from Phoenix Premium Outlets.

What's nearby

  • Ocotillo Golf Resort - 10 min walk - 0.9 km
  • Zelma Basha Salmeri Gallery - 15 min walk - 1.3 km
  • Chandler Fashion Center - 11 min drive - 9.4 km
  • Wild Horse Pass Motorsports Park - 16 min drive - 15.4 km
  • Arizona State University - 24 min drive - 25.9 km

Getting around

  • Chandler Fashion Center Transit Center - 15 min drive
  • Maricopa Station - 27 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 30 min drive

Restaurants

  • ‪Intel - OC2 Cafe - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Intel - OC8 Cafe - ‬6 min drive

About this property

Holiday Inn Phoenix - Chandler by IHG

Holiday Inn Phoenix - Chandler by IHG offers 106 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chandler hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 106 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Enjoy a meal at The Spoke Cafe, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Chandler? This hotel has 2500 square feet (232 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Spoke Cafe - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 15.99 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Spoke Cafe

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,500 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from April 16 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Business center

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay

Service animals are welcome, and are exempt from fees

2 total (up to 50 lbs per pet)

Pets cannot be left unattended

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.99 per person
  • Self parking fee: USD 12 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Chandler

Holiday Inn Hotel Chandler

Holiday Inn Phoenix - Chandler by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandyn

Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Feb 2026

6/10 Okay

KELLY

Stayed 3 nights in Feb 2026

10/10 Excellent

Florentino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Clean and quiet. Close to everything. Be advised, paid parking.
Stayed 1 night in Feb 2026

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities
There was construction going on in the room next to us at seven in the morning. We stepped out to get something from my vehicle and when we came back inside housekeeping was already inside our room at around 8:15 without being asked not a place to sleep comfortable. Especially when you’re allowed to have your kids
Stayed 3 nights in Feb 2026

10/10 Excellent

Zachery

amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Bryan

Stayed 4 nights in Feb 2026

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities
Second time here it’s very nice and clean, comfy beds and great staff.
Stayed 1 night in Feb 2026

8/10 Good

Angelica

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great! The pool heater element was broken so we didn’t use the pool. The hot still worked and that was nice. There is a parking fee of $12 a night i don’t remember reading anything about. For people on a budget that could affect things. The weekday breakfast hostess went above and beyond, making the dining room feel like a real restaurant, compared to the weekend host, who was just there and polite. The blow dryer sparked when we used used, staff replaced it right away One night we use the pull out sofa in our room for family that stayed late visiting us, there was a large stain on the mattress. For the night they gave us put extra bedding over it, in the morning 4 staff came and replaced it. I did break down and use the washer and dryer. It was $5 total, to wash and dry 1 load. Our room was tended to every day, bedding and towels and trash service.
Stayed 7 nights in Jan 2026

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Staff was very friendly, great amenities!
Stayed 4 nights in Jan 2026

6/10 Okay

Christopher

Stayed 2 nights in Feb 2026

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, kind staff, close parking. Good food.
Stayed 1 night in Jan 2026

4/10 Poor

Walter

Travelled with family
Disliked: Amenities
This hotel is a bit of a bait and switch. While the outside looks renovated, the rooms leave a lot to be desired. We stayed on the 4th floor for the last 4 nights. Two of the day/nights there was the smell of a sewer or some kind of stink that permeated the whole floor. They actually had to put out some industrial fans to move the air on the floor. The hot tub was out of service 2 of the 4 nights we were there. The front desk staff had not ETA for repair. When it did finally work the temperature was tepid. Very disappointing as it was an amenity that was highlighted on their website. Next are the two fees that are not clearly listed through expedia. The hotel charges $12 a night for parking which is strange as the location is in an industrial area where parking isn't an issue, it appears to be a revenue stream to me. Then the breakfast. $16.99 for a standard hotel breakfast, which if you stay at a holiday inn express, you get for free. I would not recommend this hotel, there are much nicer options at this price point in the chandler/phoenix area that include breakfast, parking, and have working amenities.
Stayed 4 nights in Jan 2026

8/10 Good

Shea

Stayed 2 nights in Jan 2026

8/10 Good

Alison

Stayed 1 night in Jan 2026

8/10 Good

Jan

Liked: Amenities
The staff was very nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

patricia

Disliked: Staff & service, amenities
There was NO HOT Water in the whole building the phone in our room didn't work .....
Stayed 1 night in Jan 2026

8/10 Good

Genene

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff welcoming you to Holiday Inn was excellent.. Catherine was on duty. We had booked for 4 days & feel the room was comfortable. Room staff didn't replace some of the room supplies. When we asked for them they were brought to our room. Appreciate their quick response. Would have liked to have washcloths that weren't so thin. I do recommend Holiday Inn & would stay there in the future when I return to the Chandler area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joshua

Stayed 1 night in Jan 2026

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service
Helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth, Sun Lakes

Stayed 1 night in Jan 2026

10/10 Excellent

FRANK, Chandler

Stayed 1 night in Jan 2026

8/10 Good

Jamie

Stayed 3 nights in Jan 2026

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, not perfect but good
Stayed 1 night in Jan 2026

10/10 Excellent

Yongjoo

Stayed 1 night in Jan 2026

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Stayed 3 nights in Dec 2025