10/10 Excellent
Deborah, Jersey City
Travelled with partner
25 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is great. The architecture and fun decor makes the hotel special and the staff was great. We arrived at 12pm on a sold out Saturday and were pleasantly surprised they had rooms available for us. I booked a room with breakfast included and they remembered those vouchers, but they did not remember to give my VIP Access free beverage voucher - but had no pushback when I pointed it out. Pay attention to all the food and beverage though. There is a value on the back. We tried to use our drink coupon but did not know there is a $15 maximum and the drink I ordered was $16. I asked to pay the difference and was met with a hard no. There was no solution finding...just a no. In fact the bartender started to avoid me b/c yes I found it difficult to understand why they wouldn't charge the difference. So instead I didn't' use the drink coupons, paid in full, and that was that - but really disappointing. Breakfast was better because they apply the value but if you go over, they just charge you the difference. Not sure why the breakfast worked that way but not the drinks at the bar. If all the cocktails on your menu are over the max limit and you can't be flexible, then just tell me only beer and wine is covered or something like that. Be clear with the VIP Access amenity
Otherwise we had a great stay!
Deborah
Stayed 1 night in Mar 2025