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Great room.

We didn’t use the gym but saw that it was small when we passed it. Free breakfast was adequate. The bottle of body wash in the shower was empty upon arrival. Told the cleaning personnel that I passed in the hallway about it. I don’t think that they understood English but they did repeat the word soap. The body wash container was never replaced or refilled.

Great quality, warm and welcoming staff and new amenities in the room.

It’s an incredible hotel with fantastic amenities. World class restaurants and impeccable, kind and caring staff. Thank you

Overall, the hotel was clean. Our tv in our room didn't work. Maintenance came up and tried to fix it which we really appreciated and the man was extremely nice. He could not fix the problem but offered to get us another room. The manager came up and told us there were no rooms the same as what we had available to move to. He offered a smaller room at the other end of the hotel or to stay in our room and apply a discount. My husband and I agreed to stay for a discount. We ended up needing to stay another night and the front desk did accomodate that at the same rate. However, when we checked out, there was no record of a "discounted rate". The manager we talked to was not on duty and the front desk had no idea what I was talking about. She said she would get ahold of him and someone would be in contact. I have yet to here from anyone and they have charged me $100 more for the second night than I even orignially paid for the first night. Just not sure why the communication was not clear.

The ac unit was apparently broken in the room I initially booked but it was also broken in my room. It was extremely hot. The shower was broken you could take an extremely hot or cold but not medium temp shower and water would spew everywhere.