Book Best Western Pecatu accommodation from AU$83

The premises and the setting are fantastic. However, I do not believe the overall value matches the price charged. During our stay, there was a blackout on the island. Unfortunately, the hotel’s water system relies entirely on electric pumps, which meant that the toilet, basin, and shower became unusable. As a result, we could not use the bathroom facilities at all for several hours. For a hotel of this caliber, I would have expected an emergency backup power system, but this was not available. Apparently, the island receives power from Java via an underwater cable. Fortunately, the outage lasted only a couple of hours, but the hotel itself was unable to provide any practical solution during that time. There were also several smaller issues that affected the experience: The rooms do not include a kettle for tea or coffee arguing environmental reasons. Upon check-in, we were informed that outside food and drinks were not permitted. Additionally, the restaurant applies an 11% service charge plus a 10% tax, neither of which is included in the menu prices displayed. While I understand this is common practice in Bali, I still find it somewhat misleading, as the final bill is significantly higher than expected from the listed prices. Overall, while the property itself is beautiful, there are several operational and value-related aspects that could be improved to better align with the standard and pricing of the hotel.

We have been to many 5 star hotels in the world, including states as well but staying here for 3 days was the best experience we have ever had. You couldn’t ask for anything better. Great ocean views, infinity pool, in room dining 24 hours, instant room cleanup, spa, photography, etc. We will surely revisit this hotel and recommend others to do the same.

Great service and location, easy access to impossible beach!

A lovely place to stay, great staff, everyone is kind & helpful. They let me do a late checkout no extra charge. Breakfast is great, the restaurant is beautiful, the hotel is 3 mins away (walking distance) from the beach. I recommend this hotel 100%.

Room are quite big and clean staff are very helpful

Architecture & ocean views from common areas were stunning. Service was impeccable, food & drinks were thoughtful & delectable.