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The staff were young & not trained in customer service! I asked for help with my luggage & the young man who kept me waiting Is seen at the bar- free. He could have helped me straight away cos the porterage took 2 minutes, he knew that but kept me waiting regardless. The hot water was only tepid both in the vanity & shower. It was a cool night so I didn’t appreciate a cool shower. The toilet cistern didn’t work & kept running. I reported these things so future users weren’t inconvenienced. But they seemed to not take this on board. Even though they understood English

Great hotel, walking distance from the airport! Restaurant and front desk are open 24 hours, and staff are friendly and accommodating!

Great hotel. Fabulous facility that is well maintained. Great pool and facilities. Food was excellent.

We had a wonderful stay at the hotel is beautiful and brand new. The only problem we had is the restaurant that took very long time to get our food and I mean two hours long.

We had a fantastic stay at this beautiful hotel, where the rooms were just as stunning. The culinary experience was a definite highlight; we enjoyed a cracking menu at both lunch and dinner, complemented by a nice breakfast that offered a great mix of buffet and made-to-order options. The wine tasting was a real pleasure, featuring a delightful selection of pre-selected local wines. This was perfectly paired with an incredibly interesting tour that delved into the rich history of winemaking in Georgia, with plenty of opportunities to ask questions. While we felt the tour was a tiny bit rushed, leaving us wishing for more detail, the silver lining was it meant we got to the wine tasting quicker! Overall, a truly memorable and highly recommended experience.

I was given a room which was not what I reserved. Old towels no ac remote old pillows broken shower head old 80s TV nothing was good about this place