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Mitsis Rinela

5.0 star property

Photo gallery for Mitsis Rinela

Terrace/patio
Bar (on property)
6 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Double Room, Sea View, Beachfront | Terrace/patio
Beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service

Explore the area

View map
Palea EO Irakliou Agiou Nikolaou,, Heraclio, Hersonissos, Crete, 71500
  • Cretaquarium
    ‪3 min drive‬
  • Watercity Waterpark
    ‪3 min drive‬
  • Heraklion Port
    ‪13 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room, Sea View, Beachfront

Superior Double Room, Sea View, Beachfront

Superior Double Room, Sea View, Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite Sea View

Junior Suite Sea View

Junior Suite Sea View

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Garden View

1 bedroom, free minibar, in-room safe, desk

Superior Double Room, Garden View

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Junior Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Sea View

View from room

Superior Double Room, Sea View

8.8 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite Private Pool

Superior Suite Private Pool

Superior Suite Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Family Two-Bedroom Suite Swim up sharing pool

50-inch flat-screen TV with satellite channels, TV

Family Two-Bedroom Suite Swim up sharing pool

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 5
  • 2 Twin Beds and 2 Twin Sofa Beds OR 1 Double Bed and 3 Twin Sofa Beds

View all photos for Superior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Suite Sharing Pool

  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Family Suite Sharing Pool

Superior Family Suite Sharing Pool

Superior Family Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Villa Private Pool

Superior Villa Private Pool

Superior Villa Private Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds OR 2 Double Beds and 2 Twin Sofa Beds

View all photos for Family Suite Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Family Suite Private Courtyard

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior double Sea View (Customized for mobility needs)

View from room

Superior double Sea View (Customized for mobility needs)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Private Residence

1 bedroom, free minibar, in-room safe, desk

Private Residence

  • 76 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Superior Bungalow Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Superior Bungalow Private Courtyard

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Sea Front Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Sea Front Sharing Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite Sea Front Sharing Pool

Suite Sea Front Sharing Pool

Suite Sea Front Sharing Pool

  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Double Swim up Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Swim up Sharing Pool

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Hersonissos

When you stay at Mitsis Rinela in Hersonissos, you'll be on the waterfront, within a 15-minute drive of Heraklion Port and Port of Hersonissos. .This all-inclusive hotel is 12.8 mi (20.7 km) from Stalis Beach and 9 mi (14.5 km) from Heraklion Archaeological Museum.

What's nearby

  • Cretaquarium - 3 min drive - 2.3 km
  • Watercity Waterpark - 3 min drive - 3.1 km
  • Gouves Beach - 4 min drive - 4.2 km
  • Heraklion Port - 13 min drive - 14.8 km
  • Palace of Knossos - 15 min drive - 13.7 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 15 min drive

Restaurants

  • ‪Ξερολιθιά & Ελιά - ‬5 min walk
  • ‪Arina Beach Bar - ‬2 min drive
  • ‪Sarakas - Kallegris grill house pizzeria - ‬6 min walk
  • ‪Taverna The Place Of Zoi - ‬14 min walk
  • ‪Yacht Cafe - ‬6 min drive

About this property

Mitsis Rinela

Luxury hotel on the beach, with 2 outdoor pools
Mitsis Rinela offers 396 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A private beach and 2 outdoor tennis courts are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zeen Spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, facials, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is open daily.
Make yourself at home in one of the 396 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Main Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Main Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.
Chinese Restaurant - This theme restaurant specializes in Chinese cuisine and serves dinner only. Reservations are required. Open daily.
Taverna Restaurant - This beach theme restaurant specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Reservations are required. Open daily.
Beach BBQ Corner - This restaurant specializes in barbecue and is located on the beach. Open daily.
Traditional Greek pies - This restaurant specializes in local cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Land activities

Tennis

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Beach BBQ Corner
  • Chinese Restaurant
  • Main Restaurant
  • Taverna Restaurant
  • Traditional Greek pies

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mountain biking
  • Nightclub
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Shopping
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 33 buildings
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 7 and March 27.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ015A0018900

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Mitsis Beach
Mitsis Beach Resort
Mitsis Rinela
Mitsis Rinela Beach Chersonissos
Mitsis Rinela Resort
Rinela
Rinela Beach
Rinela Beach Mitsis
Rinela Beach Resort
Rinela Mitsis
Mitsis Rinela Beach Resort Gouves
Mitsis Rinela Beach Resort
Mitsis Rinela Beach Gouves
Mitsis Rinela Beach Resort All Inclusive
Mitsis Rinela Beach Resort All Inclusive Gouves
Mitsis Rinela Beach All Inclusive Gouves
Mitsis Rinela Beach All Inclusive
Mitsis Rinela Beach Resort Spa All Inclusive
Mitsis Rinela Inclusive Gouve

Mitsis Rinela Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 549 reviews
Rating 8 - Good. 128 out of 549 reviews
Rating 6 - Okay. 38 out of 549 reviews
Rating 4 - Poor. 22 out of 549 reviews
Rating 2 - Terrible. 10 out of 549 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roozbeh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A convenient mid size resort. Decent food. Amazing beach and big size pool. Pool never gets too crowded. Friendly staff. Only complaint could be lack of staff. Staff seems working long hours and exhausted,They try their best though.
Stayed 6 nights in May 2025

6/10 Okay

Sara

Stayed 9 nights in May 2025

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, everything very clean and well kept. Pool area and beach are excellent. Lots of steps if you have mobility issues but we really enjoyed our stay and will return again.
Stayed 7 nights in May 2025

4/10 Poor

Kally

Stayed 4 nights in May 2025

4/10 Poor

Leanne Marie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Lovely property however, if you are expecting 5 star service this isn’t the place. You barely receive table service by the pool so you constantly have to get drinks yourself. Mini fridge was only restocked once, buffet for breakfast and dinner is of very bad quality - you have to book well in advance to get into the restaurants. However, Staff in the main bar were very lovely and attentive and the Italian restaurant. I would personally rate this hotel a 4 star.
Stayed 5 nights in May 2025

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic two-week stay at Mitsis Rinela in summer 2024! From the moment we arrived, the experience exceeded our expectations. We were pleasantly surprised with a complimentary upgrade to a room with access to a shared pool, which really elevated our holiday experience. The room was spotless and well-maintained throughout our stay. The staff were incredibly friendly and welcoming, always ready to help with a smile. We especially enjoyed the evening entertainment—it added a lovely touch to our nights and created a great atmosphere around the resort. The dining options were another highlight. In addition to the main buffet, there were several à la carte restaurants offering a nice variety of cuisines. One thing to note is that these restaurants require advance booking. Unfortunately, we weren’t aware of this at first, so we missed the chance to use our full quota of reservations. It would have been helpful to get a heads-up about that upon arrival. Overall, though, Mitsis Rinela offered a beautiful and relaxing getaway with great amenities, top-notch service, and memorable moments. We would definitely love to return!
Stayed 12 nights in Jun 2024

4/10 Poor

Joshua

Travelled with partner
Liked: Cleanliness, amenities
I had a mixed stay for our honeymoon, I found all the dinner and service staff really lovely and the cleaners were really good, however there is a massive negative which really ruined our stay, the air conditioning which was advertised was set to heat mode for the first 5 days of our trip… despite complaining each day and being told it will be fixed tomorrow… it was not changed to cooling mode for 5 days, this really effected our sleep as it was so hot in our roo, they would not move us to a different room and just told us to put up with it… really disappointed by this otherwise I feel it would of been a lovely stay… Complained afterwards and was not offered any kind of compensation or refund on the stay. Also the area around is not that great I would recommend staying somewhere near chanai.
Stayed 7 nights in Apr 2025

10/10 Excellent

Veit Urban

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very nice. Thank you very much. Organisation is Perfect!
Stayed 7 nights in Apr 2025

10/10 Excellent

Madeleine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the most stunning setting of any hotel I’ve ever stayed at. The main pool is especially gorgeous. Their all-inclusive meals were high quality and dining room service was great. Bar service was a little slow during happy hour time. We couldn’t check in until an hour after check-in time which was slightly inconvenient; looking back, it would’ve been helpful to unwind somewhere on the property and get a text when our room was ready. We did get upgraded to a suite with a swim-up pool attached to our terrace, which was lovely. This was a nice place to bring our toddler. It felt family-friendly but sophisticated, too.
Stayed 1 night in Apr 2025

8/10 Good

Mathieu

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2025

4/10 Poor

Erika

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
For the price we paid, I expected a much better experience. The food was terrible, and the air conditioning in my suite didn’t work. I reported it to staff three times, but no one ever came to check it out. I upgraded to the family suite, and unfortunately, my sister-in-law, who is half Black, felt extremely disrespected by the staff. They completely ignored her requests to the point that I had to step in and ask on her behalf. To make things worse, the makeshift bed downstairs had fleas. We later realized that the sliding doors are often left open, allowing stray cats to come in and lay on the couches—we actually saw this happen one night when it rained. Overall, this stay was disappointing and definitely not worth the money.
Stayed 6 nights in Apr 2025

10/10 Excellent

KHAUSHAL BANU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve stayed at in years. Great food, pool and private beach. The room was immaculate and the staff was friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at this hotel was nothing short of exceptional! Having enjoyed several all-inclusive holidays in the past, we can confidently say this one stands out as the best by far. The variety of food options was simply incredible—there was so much to choose from that we were spoiled for choice! From an abundance of healthy dishes to excellent vegetarian options, every meal was a delight. Our room was immaculate, chic, and beautifully decorated, with a spacious and modern bathroom that exceeded our expectations. Housekeeping ensured our room was spotless every day, always adding a personal touch with their care and attentiveness. The restaurants provided top-notch service alongside an impressive selection of dishes. Every meal felt like a special occasion, leaving us consistently impressed. The hotel’s location by the sea was breathtaking. Sipping expertly crafted cocktails on the beach while enjoying the serene views was an absolute highlight. The pizza and burger station added a fun and convenient touch that we absolutely loved. If we could give this hotel more than 10 stars, we absolutely would! We're already planning to explore another Mitsis hotel in the future, thanks to this unforgettable experience. A heartfelt thank-you to the entire team for making our stay so remarkable. If we return to Crete, there’s no question—we’ll be back to stay with you again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my over 50 years of travel, lucky me, this has to be one of the best hotels I have ever had the pleasure of staying at. Wonderful food. Wonderful staff. Pure luxury. I cannot praise this place enough. Thank you Mitsis.
Stayed 7 nights in Nov 2024

8/10 Good

Tija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short but good
Stayed 2 nights in Nov 2024

8/10 Good

Kinga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, renovated hotel. Good food although a lot of difficulties with booking restaurants as the hotel was very busy. Good selection of snacks/pizza/grill between breakfast and dinner. Good facilities and lovely beach. Water in the pool very cold in late October; it would be nice if the pool was heated.
Stayed 7 nights in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Raghid

Liked: Cleanliness, staff & service, amenities
.
Stayed 8 nights in Oct 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing time at Mitsis Renela. It’s absolutely gorgeous. Unfortunately, I experienced food poisoning on my second time which wasted our evening. The hotel simply asked why I didn’t call for the doctor but I wouldn’t normally think to call a doctor for food poisoning. Although this was very unfortunate, every other aspect of the hotel is great.
Stayed 6 nights in Oct 2024

10/10 Excellent

liron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Pavol

Travelled with family
Liked: Cleanliness

Not 5 star hotel service

Service was average, staff is obviously not really happy. Receptionist had really strange attitude. There is no gym, just outside some kind of TRX hanging from the ceiling and few kettle bells in the room. Room was nice but salty water in the shower. Breakfast: there was not proper Greek teas, even though you are in Greek restaurant. Scrambled eggs very salty, rice hard and salty again. This is not 5 star hotel service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mahmood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time here. Food and facilities were great. Staff were so nice to us and treated us very well. I would recommend this hotel to everyone and I will def be coming back again
Stayed 7 nights in Oct 2024

10/10 Excellent

Adam

Stayed 5 nights in Sep 2024

10/10 Excellent

Jennifer Diane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with all the amenities. Wonderful experience and they treat you like royalty.
Stayed 3 nights in Oct 2024