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Everything was clean and the receptionist was very helpful. The chalet is pretty and very comfortable. The only issue was the laundry that only accept coins. Impossible to find coins these days. Except for that, everything was perfect

Good location. Kitchen area a bit tired. Beautiful views.

Nice place to stay, lovely space + friendly staff. Would recommend the e-bike hire, great way to get around Fox Glacier without a car!

Upon arrival our room was very hot. The heaters only have settings for low or high, no OFF. I asked at the desk and was told the system for the entire motel was controlled with one unit, and they set it seasonally to be on or off...for everyone. It was autumn, with weather that can swing from cool to warm. I opened windows, hoping that the curtains would keep the black flies at bay. The mattresses were horrible. So broken down that I had to take care not to roll out of bed if I got too close to the edge. Access to the room was difficult, with the car park quite far from the room. The shortest route was across a large (wet) lawn, not an easy task when pulling a large suitcase. The restaurant....the first time in many many years that I've been seated and walked out before ordering. We did find the bar down the road to be more inviting and offered a better menu. Heartland hotel was the definite low point of our travels in New Zealand.

I loved my stay here! They call it a motel, but it is like having your own mini apartment. You are surrounded by breathtaking views too! The “room” which was a two bedroom, one bath, full kitchen, and small living room was clean and updated with minor damage on the kitchen floor from the fridge (I assume). Would recommend staying here! I hope to be back someday soon.

Comfortable beds, room and bathroom, kitchen had just what we needed. Quiet location was walkable to restaurants in Fox Glacier, and very close to Lake Matheson. Owner responded quickly to one issue that we discovered.