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DoubleTree by Hilton Stoke on Trent

4.0 star property

Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Lobby
Deluxe Room, 1 King Bed
Outdoor wedding area
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪15 min walk‬
  • Place, Regent Theatre
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪43 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(13 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(54 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby sitting area
Hilton Garden Inn Stoke on Trent
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 617 reviews
The price is AU$135
includes taxes & fees
7 Dec - 8 Dec
Hilton Garden Inn Stoke on Trent

About the area

Stoke-on-Trent

With a stay at DoubleTree by Hilton Stoke on Trent in Stoke-on-Trent, you'll be steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery. .This hotel is 14 mi (22.5 km) from Peak District National Park and 1.1 mi (1.7 km) from Regent Theatre.

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 15 min walk - 1.3 km
  • Regent Theatre - 18 min walk - 1.5 km
  • Victoria Hall - 20 min walk - 1.7 km
  • Staffordshire University - 2 min drive - 2.4 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪M&S Café - ‬4 min drive
  • ‪KFC - ‬12 min walk
  • ‪Wagamama - ‬7 min walk

About this property

DoubleTree by Hilton Stoke on Trent

Edwardian hotel with a 24-hour fitness center and a sauna
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Stoke-on-Trent? This hotel has 129805 square feet (12059 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per day

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Uncovered self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system

We should mention

Pool access available from 6:30 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1018 reviews
Rating 8 - Good. 270 out of 1018 reviews
Rating 6 - Okay. 111 out of 1018 reviews
Rating 4 - Poor. 48 out of 1018 reviews
Rating 2 - Terrible. 37 out of 1018 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for a short family stay

It was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a very nice dinner in the bistro, after a relaxing spell in the sauna and pool. Just a one night stay but all good. Needs a bigger restaurant and additional coffee station at breakfast. Staff lovely.
Stayed 1 night in Aug 2025

6/10 Okay

Jie, Twickenham

Travelled with family
Liked: Cleanliness
Good location and quality service.
Stayed 1 night in Aug 2025

10/10 Excellent

Charanpreet

Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Polite and pleasant staff. Spacious, clean room. Bathroom very clean. Kids enjoyed using the pool. Would highly recommend
Stayed 1 night in Aug 2025

6/10 Okay

Rabeya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite disappointed in our stay at this hotel. Although the hotel and rooms generally were aesthetically appealing but upon closer inspection, it lacked cleanliness. Found the bath tub unclean and also found a ginger string of long hair in the bath tub (we have black hair). The air conditioning was not working in our room, and it became really hot and uncomfortable to sleep. We had spoke to front reception desk about it, there was no care, or effort to help. We paid a price for a room that included AC, so this is false advertisement. A shame about the swimming 45minutes slot too, would be great to have a bit more time. However, we must say the breakfast was enjoyable and did have a positive experience. The breakfast staff and also cleaning staff were the only friendly and polite staff at the hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but disappointed by policies.

It’s a nice hotel, but I was disappointed you had to book the pool (not mentioned on the listing), also not quite sure how they justify charging kids over 12 as an adult for breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience with great ambience and good food
Stayed 2 nights in Aug 2025

10/10 Excellent

Zakriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Eric

Stayed 4 nights in Aug 2025

8/10 Good

Evason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, staffs are all lovely and accommodating. Pool is small but kids enjoyed. Lovely breakfast, halal options available.
Stayed 2 nights in Aug 2025

4/10 Poor

yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

very disappointed

AC does not work, but got
Stayed 1 night in Aug 2025

6/10 Okay

Leoni

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was really unimpressed with the cost of this break for what I got. Rude staff, mould in bathroom, beds were made when “cleaned” but not changed. Did not expect to book to use the pool because of the holidays! I had my hands full with severely disabled child and asked for some help bringing something up (I think an ice bucket) and I was told it would cost £5 tray charge. I feel like under the circumstances they could have been a bit kinder. A lot of the staff had an attitude and did not smile. After my friend went down and said she was struggling to get through to room service after 16 calls they laughed and said the phone wasn’t even plugged in. The same 2 questioned “why she needs an ice bucket.” Disappointed that blue badges pay for parking if booked through Expedia. Swimming pool is not family friendly and I was not told this going to the pool. When I came out (after literally a minute or 2) the staff said “we just presume most parents would hold their kids in the pool” as if that’s normal? 2 towels in a room for 4 people. No bath In the family room, I presumed as per the pictures there would be. Was wrongly told at reception that children need to pay for breakfast but when spoke to f&b manager, children eat free with an adult. The f&b manager was lovely and so was the night bar staff that worked until 3.30am going into 17th August (sorry I forgot his name but he was probably the nicest and most understanding guy, he needs to be recognised!)
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect family stay

We stayed overnight for a family trip. The room was perfect with everything we needed for a comfortable stay. The beds and pillows were really comfortable. The room was very quiet and we all had a perfect sleep. The breakfast was amazing and catered for all our tastes. Would definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Yuen Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mathew

Travelled with family
Disliked: Staff & service
Rooms were decent. Staff weren’t the friendliest. Don’t like that there is free parking for some but charged if you don’t book direct through Hilton. Thought that was a cheek! Carpark was too busy. Struggled to find a space in the evenings especially when wedding guests at the hotel took up a load of spaces and some parked over 2 spaces. The EV chargers didn’t work. Tried 5 different ones and they all failed to connect.
Stayed 3 nights in Aug 2025

8/10 Good

Charanjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

This was second time I stayed at this hotel for our Alton Towers trip. It’s very popular hotel in stoke on Trent which has many shops and food places to eat out which great with family. Hotel itself is great and family rooms are amazing and comfortable queen beds. Morning breakfast is best with family also evening meal in restaurant & bar area is good. They have nice seating outside too. Overall my first choice hotel when we go Alton Towers.
Stayed 2 nights in Aug 2025

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
I was driving from the South to the North, with my young family. A pool in a hotel is something I use to bribe my children for sitting long hours in a car. The pool is tiny compared to the size of the hotel and needs to be booked. It was not possible to book a spot in the pool during our stay, which disappointed my children. Other issues - faulty blind in the room fell onto my head. - A long queue and no one at reception when I arrive (understaffed). - parking charge was annoying, just add to room cost (it is less than 10% addition), this is equal for those driving in a car, but feels less petty when dealing with at front desk. - when checking out, I was not asked how our stay was. Good things - breakfast buffet was nice - staff did help when asked and I felt did try their hardest to make stay pleasant.
Stayed 1 night in Aug 2025

8/10 Good

Anne-Michelle

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Dirty stained pillows, no vegan breakfast options
Stayed 1 night in Aug 2025

8/10 Good

Carlo

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Clean and tidy, hard to navigate around wouldn’t suit disabled people
Stayed 1 night in Aug 2025

6/10 Okay

Syed

Stayed 3 nights in Jul 2025