Family Accommodation in Orem

I was really bummed with our experience at this hotel. It was close & convenient for a walk to the UCCU for a concert, pretty much the only thing that was worth our short stay. We checked in around 5:30 pm, & were not there long before we left for the concert. Right when I walked into the bathroom, it smelled like pee. Underneath the toilet seat, there was pee underneath the lid. Behind the toilet there was also a wad of hair, & hair inside the shower which we had not used yet since we had just entered the room. The carpet by the beds had not been vacuumed, and on the floor by the mirror there was white powdery stuff on the floor. The room wasn’t too bad looking for an older hotel, but it definitely was not cleaned at all other than the beds being made. I hope that the bedding was changed before making the bed. The parking lot was very full & parking was not the best. There was a U-Haul with a trailer parked across multiple spots taking up the very few parking spots that were available. This should have been moved & parked back in the extra parking lot. I would not drive back in the parking lot furthest away from the hotel, there are big holes & dips that need to be filled. I was extremely upset after talking to the hotel “manager” when I had checked out that our room was disgusting & I even took pictures of what hadn’t been cleaned. He didn’t say much & said the white powdery stuff was paint, which it was not, & even if it was. Why was it not swept? Would not recommend!

Everything was clean n the staff was friendly

The staff were friendly and the place was super clean. My only problem was the showers walls looked like they hadn’t been cleaned or scrubbed in year. I couldn’t have written my name in the residue.

It was great however it only had a shower with a plastic bottom that was yellow but the room was great

We came here for State Softball and brought our team, they made sure we were all close to each other, the breakfast was great, and rooms were very clean

My stay at Extended Stay America Premier Suites - Reno - Sparks was unfortunately very disappointing. The noise level throughout the night was extremely disruptive, and the walls seemed very thin, making it difficult to get any rest. The bed was also very uncomfortable. The worst part of the experience happened around 4:30 AM when I was woken up by someone entering the building yelling and screaming while staff threatened to call the police. It created an unsafe and stressful environment and completely ruined the night’s sleep. Overall, the stay was far below expectations, and I would not choose to stay here again.