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Everything was great

Large room and great staff

Clean room, very nice.

Of course — here is the revised version with “child” removed: Exceptional attention to detail and care for guests, with a strong focus on professionalism, cleanliness, and a highly structured approach. The service reflects true Japanese standards of excellence. While the level of attentiveness can feel overwhelming at times from a Western perspective, it is clearly delivered with genuine care and pride.

Very spacious room, helpful staff (we met Michael and the French chef at the breakfast restaurant, they are really helpful and cheerful), wonderful view Except one of the staff at the reception assumed asian (myself) should speak Mandarin, cos he only knows Japanese and Mandarin, but very little English. My husband is from England and the staff insisted to speak to me in Mandarin. I guess as a paid customer we will have to do what's convenient for the staff not the other way round right? I hold a hk passport doesn't mean I HAVE to speak Mandarin or know this language. Never Assume, we speak Cantonese in HK.

Very good ,friendly staff.