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Every hotel I stay at, I pull the sheets back to check for cleanliness and bed bugs. This hotel was no different and when I pull the fitted sheet up, the mattress pack had hair and crumbs on it and was visibly used. I called the front desk to request a clean mattress pad and was told to come to the front desk to get it. Once there, I was told “this is the only one you will get”. Upon returning to the room and removing all the bedding and pillows to put on the new mattress pad, I discovered it was a full size pad and not a king size one. By this point we were frustrated and just put the fitted sheet on without a mattress pad. Later, it was discovered that the blanket (not the comforter) also had not been changed as you could smell the previous man’s cologne on the top edge of the one side of the bed. By this point, we should have requested a refund and went elsewhere and I regret not doing so. The rest of the room, hallways and lobby “appeared” clean but who knows. If the bedding wasn’t washed, what else ISN’T clean. I washed all solid surfaces with sanitizing wipes after this as I could not trust how things were cleaned. Staff were little help with all of.

The hotel is very clean and nice. With the cleanliness I have no complaints. My complaints are with three areas. First- the staff at check in advised breakfast is 7 to 10a. She didn't mention that breakfast is not complimentary. Second- other than the coffee maker in the room, there is no complimentary coffee downstairs, as there is a Starbucks in the lobby to take your money. Lastly- the TV in the room is extremely difficult to see from the bed. The bed is not against the wall facing the TV, rather its on the wall facing the windows. The TV is on a moving slide, but it doesn't come out far enough to angle properly to see the screen. Whoever designed that did a poor job. Again, the hotel and room were spotless.

Very nice stay. The room was clean and very quiet. The staff was professional and friendly.

Awesome! No mold smell.

We have a 2 year old and a 15 year old. Both had a great time. Clean rooms.

Everything was lovely