Obernai Winery Accommodation

Facilities were fantastic and the staff was polite and so helpful. We had a problem with our transportation; she made a call and problem resolved. Definitely recommend.

A great location just across from the railway station and a short walk to the Petit France area. We had a small double room on the 5th floor. It was perfectly suitable for our 3 night stay. All the staff we met were friendly and helful. The breakfast selection was ample, fresh and tasty. Certainly recommend.

Great location and the front desk was very helpful. Within walking distance to all attractions.

Amazing people

Everything was lovely.

Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience.