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SureStay Plus by Best Western Jonestown Lebanon Valley

2.5 star property

Photo gallery for SureStay Plus by Best Western Jonestown Lebanon Valley

Reception
Fitness facility
Exterior
Free daily buffet breakfast
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Laundry
  • Housekeeping

Explore the area

View map
16 Marsanna Lane, Jonestown, PA, 17038
  • Place, Swatara State Park
    ‪13 min walk‬
  • Place, Hideaway Hills Farm
    ‪19 min walk‬
  • Place, Hersheypark
    ‪22 min drive‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(22 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(47 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Jonestown

Located in Jonestown, SureStay Plus by Best Western Jonestown Lebanon Valley is in the mountains, within a 5-minute drive of Swatara State Park and Hideaway Hills Farm. .This hotel is 3.2 mi (5.1 km) from Monroe Valley Golf Club and 3.3 mi (5.4 km) from Fort Indiantown Gap National Guard Training Center.

What's nearby

  • Swatara State Park - 13 min walk - 1.1 km
  • Hideaway Hills Farm - 19 min walk - 1.6 km
  • Hersheypark Stadium - 21 min drive - 32.8 km
  • Hersheypark - 22 min drive - 33.1 km
  • Hershey's Chocolate World - 22 min drive - 33.8 km

Getting around

  • Harrisburg Intl. Airport (MDT) - 36 min drive

Restaurants

  • ‪Love's Travel Stop - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Boxcar Coffee Shop - ‬8 min drive
  • ‪Mooses LZ - ‬2 min drive
  • ‪Wendy's - ‬13 min walk

About this property

SureStay Plus by Best Western Jonestown Lebanon Valley

Hotel in Jonestown with free breakfast and a 24-hour fitness center
SureStay Plus by Best Western Jonestown Lebanon Valley offers 52 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Jonestown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 52 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a vending machine.
Grab a bite from the snack bar/deli serving guests of SureStay Plus by Best Western Jonestown Lebanon Valley. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.00 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap Hotel
Comfort Inn Valley-Ft. Indiantown Gap Hotel Lebanon
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Jonestown Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
SureStay Plus by Best Western Jonestown Lebanon Valley Hotel
SureStay Plus by Best Western Jonestown Lebanon Valley Jonestown

SureStay Plus by Best Western Jonestown Lebanon Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1003 reviews
Rating 8 - Good. 341 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We asked for clean towels every day and had to leave notes on the dirty towels to leave us more toilet paper and to take the garbage. We even set the trash right next to the dirty towels and they still didn't take the garbage. We have noticed that their clientele is not the greatest. A lot of Mexicans. There were two that came to breakfast every morning with blankets hanging on their shoulders. A woman came to breakfast with sweat pants and a bra on. They have Mexican receptionist at night so she can speak to the Mexicans that come in. The Mexicans stay around 3l days and are gone and then some more come. It's like they hide them for awhile and they leave and new ones come to be hidden. It just doesn't feel safe anymore. We will not stay there again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Natasha

Stayed 1 night in Sep 2025

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Benjamin, the afternoon check-in person is very good at what he does. I found him friendly, efficient, knowledgeable about the area, and courteous. Area is convenient, clean and safe. Breakfast person is very good at keeping the area stocked and refreshed. She is friendly and courteous. Room was clean. Overall a very good stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Maranyeliz

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful & curtious. The only major problem I had. I had stayed 4 nights & the maid only came into the room the first day. That was to only change out towels. I informed the front desk & asked for towels & toilet paper. It was happily given to me. I found out at the end of my stay by reading reviews, you had to put towels & trash in the hallway for exchange. I have no problem with this, if I would have been informed. Their was no sign telling this in the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Ron

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Kelly

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Do not stay on the 1st floor! The rooms reek of smoke that is in bedded in the walls. The carpet is old and peeling off of the floor. The pool water was green and disgusting. The one bright spot was that the staff were very nice, but I will never stay there again.
Stayed 2 nights in Jun 2025

8/10 Good

Stephan

Liked: Staff & service
It was ok. but the bed was not really made... It did appear clean??
Stayed 1 night in Aug 2025

10/10 Excellent

Wilhelm

Liked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

m

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well if I could rate negatively, I would. The first room they put us in, was not cleaned, food in closet still. The floor boards were coming up, it was so damp in the room. The entire hotel smelled of musk, and was damp. The second room, there was water damage in the ceiling were the drapes were, and the whole thing fell off the ceiling. Everything felt wet in the room especially the carpet. The hair dryer was burnt and didn't work. They had us go to another room to use the hair dryer. We had to get new room keys everyday of our 5 day trip. Nothing worked properly on the hotel at all. We tried to get our money back and leave, they took our number down and said they would call when the owner was back in town. tried to get a refund, they couldn't cause owner was mot there. This hotel was a joke.
Stayed 4 nights in Aug 2025

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was super friendly and willing to help with any circumstances!!! I love it here.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose this hotel since it was under the Best Western umbrella. However, the hotel was dirty, several stains on towels, bedding, and walls; mold in the bathroom, and dirty vents. The staff was kind and refunded our stay so that was nice.
Stayed 3 nights in Jul 2025

8/10 Good

Derrel

Business traveller
Liked: Cleanliness, staff & service, amenities
Cool staff
Stayed 1 night in Jun 2025

8/10 Good

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Swimming pool is in the parking lot. The area around the hotel was less than appealing, the house in front of the hotel was like a car graveyard. They had children’s toys on their roof. Not the hotels fault but didn’t give you the feeling of a good place to stay. Comforter had stuff all over it, remote control was sticky, couldn’t get in our room because the lock was faulty. Second room you could just push the door open even though it was locked. Overall not a good experience.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

George

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Jul 2025

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness

Ok for a one night stay

Daughter and I were there for 3 nights for a concert at Hershey park when we got to room wasn’t the cleanest we found some hair and fake eyelashes in a few different spots there was no daily housekeeping so our trashes got overfilled and no daily towels and when I asked for more towels they told me that they didn’t have any due to short staff overnight breakfast was ok just standard waffles eggs and sausage bagels, cereal other then that staff was friendly and the beds were comfy
Stayed 3 nights in Jul 2025

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Enjoyable stay. Pool, breakfast and bed…all much appreciated!
Stayed 1 night in Jul 2025