All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 65 out of 103 reviews
10 - Excellent
65
Rating 8 - Good. 29 out of 103 reviews
8 - Good
29
Rating 6 - Okay. 6 out of 103 reviews
6 - Okay
6
Rating 4 - Poor. 2 out of 103 reviews
4 - Poor
2
Rating 2 - Terrible. 1 out of 103 reviews
2 - Terrible
1
9.8/10
Cleanliness
9.2/10
Staff & service
9.8/10
Amenities
9.2/10
Property conditions & facilities
Reviews
10/10 Excellent
stephen, fareham
9 Oct 2025
Liked: Amenities
Excellent service and location
stephen
Stayed 1 night in Oct 2025
10/10 Excellent
Steve
26 Sept 2025
Steve
Stayed 1 night in Sep 2025
4/10 Poor
Valeriy
21 Sept 2025
Valeriy
Stayed 2 nights in Sep 2025
10/10 Excellent
mary-ann
Travelled with family, Business traveller, Travelled with partner
Beautiful hotel in keeping with the rustic medieval surroundings however clean modern and stylish, the perfect combo! Everyone at the hotel is so lovely too, so helpful and friendly.
Just loved the decor, the service, dinner was amazing and breakfast with a fire. Electric car charging. And the hosts were so lovely, as well as the staff. Just loved it
I can not say enough good things about this hotel. The facility is wonderful. Historic but with modern amenities, quality furnishings, and a very clean interior. The staff is super kind and respectful. The food is wonderful and the town is beautiful. Definitely coming back for longer.
Beautiful looking hotel in a lovely part of town, the hotel has been renovated a few years ago and to a high standard, there are a lot of steps to rooms which are quite tricky for those with mobility issues. It welcomes dogs and has a small car park for 3 cars
The only down side to our overnight stay was the food on offer (cold plates) I had the plate of salmon which was quite strong in taste and the lettuce served with it was rather limp and had just 1 small tomato cut in 2 and no dressing, my husband had the duck pâté but it wasn’t very nice either and it was very expensive
The staff were wonderful and obliging. We would return
Lovely hotel, such a tranquil spot in the centre of Troyes. Swimming pool is very small, but didn’t struggle for a lounge, and fresh pool towels brought out regularly. Our suite lacked a proper shower which is not what I would expect from 5* star - we are young and mobile and still struggled to climb out of the large raised bath tub which had a hand held shower attachment. All staff were lovely and welcoming
It was freezing cold and they do not warm the corridors. Probably trying to save money. Third floor with no elevator with no one to help with the luggage. At check out they insisted we need to pay even though we fully prepaid online. When realizing their mistake after 30 minutes of arguing they did not even apologize.