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Clean and well equipped comfortable room. Soft bed. Staff is extremely helpful and friendly

No staff encounters but the room was perfect right next to the Dancing Festival

Everyone was super friendly and always smiling. I felt welcomed and treated well. I will come back again for sure!!

It’s actually one of the most ridiculously overpriced onsen hotel I have ever been. We travel around Japan and have been living in many similar styled ryokans and rarely run into such disappointments. The hotel obviously has dinner option. But neither Expedia nor the hotel provide proper communication for such option. ( Just for comparison, for other hotels that are over 100,000 Yen / night, we always get email communications from the hotels about potential options pre arrival dates). We arrived at the hotel and then being told that we have no dinner because we didn’t choose it. I mean…I need to know about the options first before I can choose it right ? just one email about dinner options is highly appreciated especially considering the prices that we are paying. Also, there is absolutely nothing in the room fridge. The last hotel we stayed before this one provides 17 types of complimentary drinks… so you can tell the differences. And the so called onsen is basically just a bathtub in the yard. Hotel recommended us to a nearby sushi place for dinner and it’s nasty. The sushi maker took in cash bills by bare hands and went back to make sushi for us without even washing his hands. I would probably pay 1/3 or 1/2 of the prices for this place. It’s not a bad place. But it’s definitely not worth the price. 200USD/night max for the quality of the facilities and services. It’s awful that we paid close to 700 USD/ night for this. Don’t go

In the evening they have a program inside the sauna called aufguss where the staff would play some relaxing music and fanned everybody with a towel, making you sweat a lot. That was fun and I really enjoyed it. There’s also massage chairs and manga in the relaxation room. Oh and free beers and snacks are also available free of charge.

Review as an English foreigner. I thoroughly enjoyed my time here. I arrived in the evening and the staff was not there and would not respond to my messages. Thankfully, a group of older Japanese men were there and helped me get in, choose a bed and get set up for the night. They were great and led to a great Hostel culture. Comfy bed and clean. I would recommend, but make sure you check in early or I doubt the hostel owner will be of much help, unfortunately. Though I may have just been unlucky.