2/10 Terrible
Megan
Travelled with family
9 Nov 2025
Disliked: Cleanliness, staff & service, amenities
I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned — completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes.
The next morning, I informed a housekeeper who simply said, “Sorry, I just work here. You’ll have to go to the front desk.” When I did, the front desk clerk said she’d have to move me to another room. I packed everything, only to find the new room didn’t exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel — something she failed to tell me in the first place.
To top it off, I was double-charged — once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the manager’s attention, she said there was “nothing she could do” because she didn’t see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility.
After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience I’ve ever had. Save yourself the trouble — stay elsewhere.
Megan
Stayed 1 night in Oct 2025
