Book Brend Hotels Newquay accommodation from AU$82

We checked in to the hotel and were taken to our room, the stairs up to the room were filthy with stains and marks all over. We arrived at our room and the member of staff read out the code for our room out loud in the corridor, so anyone that overheard could have had access to our room. We stayed for about 5 minutes before checking straight back out again, as the room was beyond filthy. There were bits of dirt all over the carpet, and the teaspoon that had been left on the side for us to use for tea/coffee had a dried coffee stain on it, so obviously hadn’t been changed over since the last guests. We booked the room because it was cheap and in a good location, and the reviews seemed good. However, the hotel is awful and I wouldn’t recommend anyone stays here the lack of cleanliness is beyond belief. Avoid this hotel and don’t be fooled by the positive reviews.

The reception staff are very friendly and helpful, especially Catarina. The spa area is a calming space with a large jacuzzi and beautiful views out to sea. The location of the hotel is great, set on the cliffs with stunning sea views. We signed up to do the complimentary Pilates session with Suzanne, which we both loved! We had a lovely breakfast and an evening meal at the Wild Cafe. The home baked artisan breakfast was a huge hit with us!

The guy who worked at reception was excellent. He was very friendly and helpful. We arrived late around 8pm. When we booked in there was no parking left to use. The guy at reception said no problem you can use my parking space around the back, he said there was room for us and guided us around. He then waited at the back door and let us in to save us walking around to the front of this large hotel. Excellent service from a great and friendly guy. The hotel itself is very tired and run down. Our room was clean so we were not that bothered by it. It was very cheap for the night so bear that in mind you get what you pay for. If you’re easy going like us you wont care. We enjoyed our stay which was made better by the efforts of the friendly guy at reception.

Good breakfast staff friendly room was clean but small bathroom

The views sounds of the crashing waves was surreal. Beautiful spot

Staff were great, room was big and comfy but issue with the fan not turning off for an hr. Also noisy people