4/10 Poor
Bruce
Business traveller, Travelled with partner
29 June 2025
Disliked: Amenities, property conditions & facilities
We arrived before a well publicised heat wave yet were given a room with faulty air conditioning. Many, many phone calls and in person entreaties to reception we were fobbed off with stories that the engineer could not find a problem despite the conditioner registering 78 and even 80 degrees. We were given a fan (the hotel calls itself luxury) which barely coped and made the air conditioner go higher in its temperature. Finally, after four sweltering nights when the conditioner heated the room even when the heatwave broke, and it could not be switched off, we were given a room change with a working air conditioner. They then admitted that the room we had did have a faulty air conditioner. Lack of sleep made it all much worse, Other gripes include only one bathrobe for a booking for two. And then when we secured a second, the cleaning staff removed it the next day. The rooms are very small, beds are also small, so if you are over 5’6, you feet will hang over. It is also very dark. We won’t be returning. The final failure was the faulty fire siren which went off at 5am.
Bruce
Stayed 8 nights in Jun 2025
