2/10 Terrible
Anouk
Business traveller
29 Oct 2025
Disliked: Cleanliness, staff & service, amenities
My stay at The Gallivant Times Square was terrible. I checked in around midnight and was treated rudely by the front desk attendant. He sent me to a rundown room with peeling paint, a broken thermostat, no blanket, and a cold temperature. The room smelled bad, and the condition was shocking for a hotel charging over $300 per night plus fees. When I went back to ask for help, the attendant rolled his eyes and moved me to an even smaller room on the top floor. The elevator was slow, and I felt unsafe, there were intoxicated guests in the hallways. I barely slept that night.
The next morning, two women at the front desk were polite and helpful, quickly moving me to a clean room with working heat. That room was acceptable, but the first night was awful and unacceptable. Because of that experience, I would never stay here again.




Anouk
Stayed 3 nights in Oct 2025






























