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Aparthotel

Flatiron Hotel, Sonder by Marriott Bonvoy

3.5 star property

Photo gallery for Flatiron Hotel, Sonder by Marriott Bonvoy

Restaurant
View from property
Lobby
Individually decorated, individually furnished, iron/ironing board
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Air conditioning
  • Free WiFi

Explore the area

View map
9 West 26th Street, New York, NY, 10010
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪17 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Mobility/Hearing Access, Transf Shwr)

Individually decorated, individually furnished, iron/ironing board

Room, 1 Queen Bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Kitchenette

Individually decorated, individually furnished, iron/ironing board

Room, 1 King Bed, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Individually decorated, individually furnished, iron/ironing board

Room

  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Room, 1 King Bed

Individually decorated, individually furnished, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Smoking, Kitchenette

Individually decorated, individually furnished, iron/ironing board

Room, 1 Queen Bed, Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

With a stay at Flatiron Hotel, Sonder by Marriott Bonvoy in New York (Manhattan), you'll be steps from 5th Avenue and 8 minutes by foot from Empire State Building. .This aparthotel is 0.6 mi (0.9 km) from Madison Square Garden and 0.5 mi (0.7 km) from Herald Square.
View more Aparthotels in New YorkOpens in a new window

What's nearby

  • Empire State Building - 6 min walk - 0.6 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 17 min walk - 1.5 km
  • Broadway - 17 min walk - 1.5 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York 23rd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 30 min drive

Restaurants

  • The Smith
  • ‪230 Fifth Rooftop Lounge - ‬2 min walk
  • ‪La Pecora Bianca NoMad - ‬1 min walk
  • Sweetgreen
  • ‪Vin sur Vingt Nomad - ‬1 min walk

About this property

Flatiron Hotel, Sonder by Marriott Bonvoy

Aparthotel with a bar, steps from 5th Avenue
Flatiron Hotel, Sonder by Marriott Bonvoy offers 62 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Housekeeping is offered on request and change of towels can be requested. Cribs/infant beds (complimentary) are also available.
Recreational amenities at the aparthotel include a fitness center.
Make yourself at home in one of the 62 air-conditioned rooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Wrap up your day with a drink at the bar/lounge.
The front desk is staffed during limited hours.

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • A bar/lounge

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk

Location highlights

  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 62 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Sonder Flatiron
Sonder | Flatiron
Sonder at Flatiron
Flatiron Hotel, Sonder by Marriott Bonvoy New York
Flatiron Hotel, Sonder by Marriott Bonvoy Aparthotel

Flatiron Hotel, Sonder by Marriott Bonvoy Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 158 reviews
Rating 8 - Good. 43 out of 158 reviews
Rating 6 - Okay. 26 out of 158 reviews
Rating 4 - Poor. 11 out of 158 reviews
Rating 2 - Terrible. 8 out of 158 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles

the staff were very nice but check is was a hassle; codes did not work; when i went to request room cleaning first morning on line at 7am and it would not work they told me it had to be requested at check in; no one told me that; coffee machine spewed grinds, show dispenser pumps broken and with all the hard surface the room next door was too loud.
Stayed 2 nights in May 2025

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities
Not cleaning room daily bathroom very small no fresh towels except if requested
Stayed 3 nights in Apr 2025

6/10 Okay

Pamela

Business traveller
Liked: Property conditions & facilities
I liked the location, I liked my room, the bed was great and so were the pillows. The shower experience was 5 star. However, not so clean! Hair here and there, the place could use a good wipe down! I wasn't there long so it wasn't much of any issue. It's as if the hired cleaners have not been trained how to properly clean a room. Also, the room is stuffy. AC resolved the problem for me, and it was 45 degrees outside and raining. It would probably be terrible if one needed the heater instead of the AC.
Stayed 2 nights in Apr 2025

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
I had a wonderful stay! Check in/out was efficient, with the option to Room was clean and larger than most you would find in New York. I d I had a minor maintenance issue at the start but the Sonder team was very quick in responding and solving it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lydia

Liked: Cleanliness
Stayed 10 nights in Mar 2025

10/10 Excellent

J PERRY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Laurie

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Nick

Travelled with partner
Disliked: Cleanliness
The room was dirty upon arrival. There was evident dust on the drawers, in the bathroom, side tables, and marks on the glasses. I went downstairs to let the staff know, and they were not the most hospitable. They sent a cleaning team up to re-clean our room on arrival. When the cleaning team came, the did not knock and opened the door on us. Thankfully my wife was in the bathroom with the door shut, but it was pretty uncomfortable. The cleaning crew did not fully clean the room either, they missed the mirror in the bedroom area, the vents in the bathroom still had dust buildup on them, and the shower seals showed visible signs of mold. The staff brought new cups and glasses and offered us a $100 credit to our stay. However, be warned. If you stay longer than 4 days, they don’t have cleaning service included and you have to pay $35 to have a cleaning team come. They did not even have someone come replace the linens, refill toilet paper in the bathroom, or even make the bed. This is something you expect in a budget hotel, but for the price we paid, there are other hotels in the area of midtown that offer better hospitality and services. The rooms were also fairly cheap feeling. The furniture was IKEA grade wood and there was a general sense of cost cutting throughout the hotel. I would not recommend Sonder hotels, at least this midtown location.
Stayed 5 nights in Mar 2025

8/10 Good

Lora Liza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was well kept and the toiletries were complete. The shower space is a little too small though but there was a lot of shampoo, conditioner and shower gel available. The dispenser pump of the shampoo was defective though. The staff were accommodating and quickly responded to requests for assistance such as cleaning arrangements. The online check-in and check-out experience was seamless and convenient. Generally, our experience was quite good.
Stayed 7 nights in Mar 2025

10/10 Excellent

Alexia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Mar 2025

8/10 Good

Benjamin

Liked: Room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Matthew

Liked: Cleanliness, room comfort

Okay, but kinda dirty and mildew

Room needed some maintenance. I have visited a couple Sonders and all seem to be lacking maintenance. This room's bathroom smelled a bit mildewey. When I turned on the shower, water poured out of the shower pan, through the shower curb, and onto the rest of the floor. That solves the mystery. The shower was leaking all over the rest of the room. The leak was HUGE. There is no way that this went unnoticed. This was just a lack of maintenance. The rest of the room was fine. It was quite small but it was comfortable. The bed was comfy and she sheets were clean. The floor looked like it needed a good mopping and scrub because it was dirty. The property gives you a code to get in the doors instead of a key card but all of the key pads were kind of worn out.
Stayed 1 night in Feb 2025

10/10 Excellent

Alfredo, Plano

Business traveller
Liked: Cleanliness, property conditions & facilities
A wonderful place for singles or couples. Not a great place for families because the rooms are small due to the premium location. However the hotel is excellent if you're going alone or just with another friend. I can't recommend it enough. The rooms are small but that's because of the lower price for the absolute top tier area it's in
Stayed 2 nights in Feb 2025

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Love the concept, affordability and the friendly and helpful staff. Hotels are always situated in a great cultural spot to be in. I really appreciate that.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Excellent place to stay

10/10 Excellent

Josymar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good about it
Stayed 2 nights in Jan 2025

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, amenities
Was gross. Had a connecting door to another room that I didn’t know about when booking. And someone was coughing and puking loudly all night
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Room code didn't work right after check in, I had to go back down to front desk and wait for the code to be assigned again. Shower gadgets were poorly maintained and hot water takes too long, also cools down after a bit. Staff friendly and helpful.
Stayed 4 nights in Jan 2025

2/10 Terrible

Duc Anh Thu

Travelled with family
Disliked: Cleanliness, room comfort

Terrible stay at Sonder. Very noisy.

Our room is facing the street and is very noisy and we were unable to sleep the whole night, despite wearing the earplugs.
Stayed 1 night in Dec 2024

4/10 Poor

Kyle

Travelled with family
Disliked: Cleanliness, room comfort

Not great

Place was not clean, bed was not comfortable and they folding even have a vending machine or anything. Won’t be back
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

elise

Liked: Cleanliness, property conditions & facilities
great experience
Stayed 4 nights in Dec 2024