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This was a great find’ hotel was lovely, room was very comfortable and clean. Staff was very helpful. Location is great. I will definitely keep this on my radar and return in the future!
We stayed here overnight before an early morning medical procedure. Hotel is well located and in a safe area. The front desk staff were great, valet was easy and efficient, and our room was spacious. Free WiFi and good selection of channels in the room.
We were able to retrieve our car early (430am) which was great as some hotels don’t do 24 hour valet.
First night was in a very loud room on the second floor on the corner of 37th and Lex. I asked to be moved to a quiet room-- there are rooms facing "the couryard" which mostly means behind the building -- switched to a quiet room on the 7th floor and it was perfect-- probably the most quiet hotel room in NYC I've stayed in. The new restaurant in the lobby has great food-- and friendly staff.
The friendliness and efficiency of the staff really made this stay excellent. That property itself was also very well kept and was a great value for the cost. ai would absolutely stay here again.
For the majority of our stay, the second elevator was broken. That was a huge inconvenience and impacted on our ability to come and go. Additionally, the air conditioning was not working in one of our two rooms. We called maintenance to come repair the problem, but their resolution after a lot of tinkering was to just put a fan in the room.