I wasn’t feeling well before arriving and had already let the hotel know about it. When I got there, my condition got worse, and after being in the room for less than 20 minutes, I decided to leave to get medical attention.
Since I had booked through Expedia but paid directly at the property, I reached out to Expedia to explain the situation. They confirmed that no charge was made on their end and that I needed to contact the hotel. While I was doing that, a staff member — who seemed to be the manager — told me it was okay if I didn’t want the room. I left trusting that the hotel would issue the refund as she had said.
Unfortunately, they stopped responding to my messages afterward, even though they had replied quickly before my stay. If they say it’s okay to leave, they should be responsible and honor their word.
Regarding the place, it isn’t quite at all. It isn’t sound proof. The doors were constantly shutting, and you could hear people speaking like if they were in the “room” with you. It didn’t feel like a space where I could rest or recover.