4/10 Poor
Anjuman
8 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I primarily booked with Motto in Times Square obviously for the convenience to get to subways, shopping, and restaurants nearby.
I booked a 1 Queen bedroom with a city view. When I checked in, I looked at the fridge and it was pretty gross. There look to be a brown, slimey substance, like bacteria build up in the mini fridge. I was already exhausted from the travelling, and was awake for over 24 hours, and I just cleaned it myself, cause I just wanted to go to bed. But overall, I was disgusted by that and it gave me a bad impression of the cleanliness of the hotel.
I did inform the front desk of this, and emailed the address they had provided to give my feedback and also photos I took of the fridge as reference, but still have not gotten any acknowledgement as of today.
Housekeeping varies when it comes to completion: Sometimes, it’ll be done by 12, 2pm or 5pm. But I would find the floors still dirty/ dusty, but everything else done. I did have to tell the front desk as well that there was no more tissue and the body wash (labelled hand soap, so I’m assuming it’s for hands…) was empty. Housekeeping did end up rectifying that issue.
One other con is having a room with doors that join with other suites/ rooms. I could hear my neighbours as if they were in the same room, or it was so loud it seemed like they were in the hallway. So there is no proper soundproofing. I could even hear their alarms and when they were snoring which isn’t good for someone that is a light sleeper
Anjuman
Stayed 10 nights in Jan 2025