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Lotte New York Palace

4.5 star property

Photo gallery for Lotte New York Palace

Lobby lounge
1 bedroom, premium bedding, in-room safe, desk
Interior
Plasma TV, pay films
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

View map
455 Madison Ave, New York, NY, 10022
  • Rockefeller Center
    ‪5 min walk‬
  • Grand Central Terminal
    ‪9 min walk‬
  • Times Square
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Mobility Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed, Accessible (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Palace, King)

  • 73 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed (Palace)

  • 108 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Mobility Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Mobility Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Mobility Accessible, Tower

  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Studio, 2 Queen Beds, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Mobility Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Mobility Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Mobility Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Mobility Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • 156 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Mobility Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Mobility Accessible (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Mobility Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Mobility Accessible (Skyline Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mobility Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Mobility Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(64 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Tower (King)

  • 99 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(36 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Cathedral View)

9.2 out of 10
Wonderful
(45 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(51 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Skyline Cathedral View)

9.2 out of 10
Wonderful
(25 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(21 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

1 bedroom, premium bedding, in-room safe, desk

Palace Studio Suite King

8.8 out of 10
Excellent
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Tower

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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About the area

New York

Lotte New York Palace is centrally located in New York, a 3-minute walk from 5th Avenue and 7 minutes by foot from Rockefeller Center. .This family-friendly hotel is 0.6 mi (1 km) from Central Park and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 5 min walk - 0.5 km
  • Grand Central Terminal - 9 min walk - 0.8 km
  • Times Square - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 1.0 km

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • Cha CHA Matcha
  • Inside Park at St Bart's
  • Uncle Gussy's
  • ‪Chipotle Mexican Grill - ‬2 min walk

About this property

Lotte New York Palace

Luxury hotel with a full-service spa and a health club
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
Stay in one of 909 guestrooms featuring plasma televisions. Premium TV channels provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a steam room. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Enjoy a meal at Gold Room or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1080 out of 1583 reviews
Rating 8 - Good. 252 out of 1583 reviews
Rating 6 - Okay. 139 out of 1583 reviews
Rating 4 - Poor. 71 out of 1583 reviews
Rating 2 - Terrible. 41 out of 1583 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mother’s day brunch was no where near a brunch. And the way to pull some shenanigans with the bill no one wanted to help me so I just paid it awful service.
Stayed 1 night in May 2025

6/10 Okay

Se Gye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems to be the first hotel that charges for internet and wifi
Stayed 3 nights in May 2025

10/10 Excellent

Erika, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Lotte New York is like stepping into a living piece of NY history. The mansion’s Gilded Age architecture is stunning, and the blend of old-world charm with modern comfort is intentional. Every corner of the hotel felt thoughtfully preserved. Beneath the ornate ceilings in the restaurant Villard, one can enjoy brunch while appreciating the architecture, history, and timeless elegance found here. This is for the “favorites” list.
Stayed 1 night in May 2025

10/10 Excellent

Richard

Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in May 2025

6/10 Okay

Donald

Liked: Cleanliness, staff & service
The toilet in the room was running, they fixed whilst I was gone, there was no temperature control in the room and the light control was hard to find there was a hardware store dimmer to control the bedside lamps. The hairdryer has cords showing through a broken part of the handle, a fire harzard. The hotel lost its glam.
Stayed 1 night in May 2025

4/10 Poor

Todd

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Take the Saturday Morning Tour

Everything was done with excellence. The Saturday morning tour with Kevin was superb.
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Stayed 3 nights in May 2025

10/10 Excellent

Lauren

Stayed 1 night in May 2025

8/10 Good

Al

Stayed 2 nights in May 2025

10/10 Excellent

Angela

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t hesitate to book it!

Old school excellence and a stunning view!
Stayed 3 nights in Apr 2025

10/10 Excellent

Cassandra

Liked: Amenities
Good
Stayed 2 nights in Mar 2025

8/10 Good

carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Esteban, Porter Ranch

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good Service. Excellent Room. Great Location.
Stayed 3 nights in Apr 2025

6/10 Okay

risa

Stayed 2 nights in May 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful classic bones, showing some age but really a great spot overall.
Stayed 2 nights in May 2025

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2025

10/10 Excellent

Rafael

Stayed 4 nights in Apr 2025

4/10 Poor

Sasha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They charged me for a room upgrade, they don’t have coffee makers in the room (even cheap hotels have that amenity), WiFi and television was terrible, they don’t explain any of the benefits of the hotel area i booked at check in. I wouldn’t stay here again
Stayed 4 nights in Apr 2025

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

christine

Stayed 2 nights in Apr 2025

8/10 Good

Shalelashvili

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025