First, let me say the hotel is beautiful, in a great location, and the front desk staff were pleasant.
However…. The air conditioning on our floor didn’t work from the time we checked in and it still didn’t work 4 days later when we checked out. The city is experiencing a heat wave, and they knew the AC was out, yet they were willing to charge full price for 4 nights. We informed the front desk and management, who sent a maintenance man who did some work in the room and declared it fixed, but it wasn’t. They told us they’d comp the stay, then they said they’d comp half the stay. In the end, they comped 1 night, meaning they were happy to charge us full price for 3 nights with no AC in the room. They told us housekeeping would send up a portable fan, yet 6 hours later it hadn’t arrived. The next day we asked about it and were told it was delivered. When the housekeeper was asked, she admitted taking it to the wrong room, claiming the hotel had changed the room numbers on the doors and she got confused. Even with a portable fan, the room was 80 degrees or more at night. Several front desk staff were informed, and they were trying to be helpful, but the management dropped the ball. This is the worst experience I’ve ever had at a hotel, and had I known the AC wasn’t working and they were going to charge me for 3 nights while doing nothing to fix the issue, I never would’ve stayed here.