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Very impressed with the hotel. Great location, minutes away from the main square and a lot of business/restaurant around. The room is very clean. It has all the necessary equipment, particularly a space heater, which is very necessary for the cold night. The people work there are super friendly and helpful. I bought some food back to the hotel. They lended me some bowls for eating the food. I had to leave in the morning to catch a bus. They know I won’t have time to eat breakfast, so they prepared me a boxed lunch. I would definitely say the service here is better than majority of hotels I have been to.

We added an additional day at this hotel because it was so wonderful! We had been traveling for quite a bit in Peru and this hotel was the perfect reprieve and refresh. After backpacking for days we felt like we entered an exclusive club or spa. It's the vacation on your vacation.

Great location, tired room but comfortable bed. Fine for a short stay

El desayuno solo lo ofrecen de 6 a 830 am algo difícil para los que no tienen que madrugar. Ruidos desde las 6 am que imposibilitan dormir. Lo demás bien!

This is a traditional hotel, very clean, but hot water was not smoothly regulated. The water was shut down the very next day at 9 AM to fix the hot water issues. Then why I gave it a 5 stars rating? It is because of the staffs. From checking in, they were friendly and smiling, went out of their ways to help us finding our room. I was sick later that day and they asked how I was doing whenever they met me. When the water was shut, they carried two 5 gallons pails with water to our room. The staff made it like home. If we ever come back to Puno, this is where we will stay.

Just noisy and no blackout drapes at all.