4/10 Poor
TONY
Travelled with family
20 June 2025
Liked: Amenities
We just left the Onyado Nono hotel which they were my favorite hotel but we are so disappointed with the miss communication with the booking this year. We only booked one room with 13 nights for 2 adults + 1 kids who are 13 years old. However, we ended up paying for an additional room for my 13 years old son for 13 more nights. The reason is the hotel said on reservation it only said 2 adults with a 2 year old child. I was so upset and frustrated. I didn’t know what to do. I really don’t understand I book my whole trip together for from 5/31/2025 to 6/30/2025. One hotel to another, none of the hotels has problems at all but except this one. Please tell me what to do.
TONY
Stayed 13 nights in Jun 2025