See all properties
Save

Grand Reserve at The Meritage

4.5 star property

Photo gallery for Grand Reserve at The Meritage

Daily cooked-to-order breakfast for a fee
Creator video
Exterior
Meeting facility
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
850 Bordeaux Way, Napa, CA, 94558
  • Place, Trinitas Cellars
    ‪3 min walk‬
  • Place, Napa Symphony
    ‪16 min walk‬
  • Place, Napa River
    ‪16 min walk‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪34 min drive‬

Room options

View all photos for Reserve King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve King

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Reserve Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature King

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Two Queen ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two Queen ADA

  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve King ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve King ADA

  • Sleeps 2
  • 1 King Bed

View all photos for Reserve Two Queen, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two Queen, ADA

  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve One-Bedroom Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Reserve One-Bedroom Suite ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve One-Bedroom Suite ADA

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Cru One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Grand Cru One-Bedroom Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Signature Pool View King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View King

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View King ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View King ADA

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two Queen

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature One-Bedroom Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/King

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/King, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/King, ADA

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/QQ

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/QQ, ADA

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Bed

View all photos for Signature Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two-Bedroom Suite - King/QQ

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two-Bedroom Suite - King/King

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two-Bedroom Suite - King/QQ

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Full breakfast for a fee
The Meritage Resort and Spa
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.1 out of 5, Very good, 1,003 reviews
The price is AU$499
includes taxes & fees
8 Jan - 9 Jan 2026
The Meritage Resort and Spa

About the area

Napa

With a stay at Grand Reserve at The Meritage in Napa (Soscol Gateway South), you'll be a 2-minute drive from The Grape Crusher - Sculpture and 6 minutes from Oxbow Public Market. .This luxury resort is 4.1 mi (6.6 km) from Napa Valley Wine Train and 5 mi (8 km) from Napa Premium Outlets.
View more Resorts in NapaOpens in a new window

What's nearby

  • Trinitas Cellars - 3 min walk - 0.3 km
  • The Grape Crusher - Sculpture - 8 min walk - 0.7 km
  • Napa Symphony - 16 min walk - 1.4 km
  • Napa River - 16 min walk - 1.4 km
  • Napa Valley Wine Train - 8 min drive - 7.1 km

Getting around

  • Suisun-Fairfield Station - 20 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive

Restaurants

  • ‪Circle K - ‬3 min drive
  • ‪Bear - ‬10 min drive
  • ‪The Meritage Bar - ‬3 min walk
  • ‪La Mexicana Catering Truck - ‬18 min walk
  • ‪Crosby Roamann - ‬3 min drive

About this property

Grand Reserve at The Meritage

Luxury resort with 3 restaurants and 2 outdoor pools
Grand Reserve at The Meritage offers 145 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 145 guestrooms featuring MP3 docking stations and espresso makers. Your pillowtop bed comes with down comforters and Frette Italian sheets. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an attached winery, and a health club. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at Olive and Hay, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held on select days. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Napa? This resort has 80000 square feet (7432 square meters) of space consisting of a conference center and 40 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered on select days.
Olive and Hay - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Crush Lounge - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Commons (Lobby Bar) - This bar serves lunch, dinner, and light fare. Open daily.
Village Bistro - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Uncovered parking on site (USD 15 per night)
  • Uncovered valet parking on site (USD 25 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 9 to 50 for adults and USD 9 to 50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Crush Lounge
  • Olive and Hay
  • The Commons (Lobby Bar)
  • Village Bistro

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Health club
  • Private wine tours
  • Sauna
  • Steam room
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Winery
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Bowling alley
  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 40 meeting rooms
  • Conference centre (80,000 square foot of space)

Outdoors

  • Firepit
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vineyard

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Hulu
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total (up to 79 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9 to 50 for adults, and USD 9 to 50 for children
  • Airport shuttle fee: USD 100.00 per person (roundtrip)
  • Uncovered self parking fee: USD 15 per night
  • Uncovered valet parking fee: USD 25 per night
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Vista Collina Resort Napa
Vista Collina Napa
Vista Collina
Vista Collina Resort
Reserve At The Meritage Napa
Vista Collina at The Meritage
Grand Reserve at The Meritage Napa
Grand Reserve at The Meritage Resort
Grand Reserve at The Meritage Resort Napa

Grand Reserve at The Meritage Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 333 out of 589 reviews
Rating 8 - Good. 106 out of 589 reviews
Rating 6 - Okay. 69 out of 589 reviews
Rating 4 - Poor. 37 out of 589 reviews
Rating 2 - Terrible. 44 out of 589 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lorraine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
staff was not accommodating.
Stayed 1 night in Sep 2025

6/10 Okay

Julio Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that there was a grocery store and vineyard to walk to.
Tip, visit the family pool during evenings much more relaxing than the adult pool.
Vineyard, peaceful and walkable. Stunning views.
Free bottle of wine during stay.
Stayed 3 nights in Sep 2025

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
Stayed 2 nights in Sep 2025

6/10 Okay

Katie

Travelled with family
Liked: Staff & service, amenities
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
Stayed 2 nights in Sep 2025

6/10 Okay

Garfield

Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
Stayed 1 night in Sep 2025

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
Stayed 1 night in Sep 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
Stayed 2 nights in Sep 2025

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to everything.
Stayed 3 nights in Aug 2025

6/10 Okay

Francesca

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Azin

Stayed 1 night in Aug 2025

10/10 Excellent

Phil

Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Jul 2025

6/10 Okay

Nitin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort has plenty of parking and quiet
Stayed 1 night in Jul 2025

8/10 Good

Marina

Stayed 1 night in Jul 2025

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to relax

Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Maria Irene, San Bruno

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were not very professional.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
Stayed 1 night in Jun 2025

6/10 Okay

larissa

Stayed 1 night in May 2025

10/10 Excellent

Ronnie

.
Stayed 1 night in May 2025

6/10 Okay

Ashlynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
Stayed 2 nights in May 2025

8/10 Good

Arpana, WATSONVILLE

Travelled with group
Liked: Cleanliness, amenities
Had a nice stay though the staff could be nicer
Stayed 2 nights in Mar 2025