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We chose this hotel for its peaceful location and convenient distance from both airports, which worked well for us as a family. However, the actual stay was underwhelming. The Wi-Fi was consistently weak, making it difficult to stay connected. More importantly, the service was quite poor; we had to call the front desk multiple times just to get basic items like towels, as there was no proactive housekeeping. To top it off, the "beach view" promised in the room description was nonexistent. It’s a nice area for couples and families, but the management needs to significantly improve their service and transparency.

During my stay, I noticed multiple issues that were concerning and disappointing, including: - Dirty and stained furniture cushions in the outdoor bar and seating areas. - Visible stains and marks on lounge beds and pillows, suggesting they had not been properly cleaned or maintained. - Poor cleanliness in restroom areas, including dirty floors and poorly maintained surroundings. - Damaged and poorly maintained recreational equipment, such as broken pieces on the outdoor chess set. - Untidy bar and service areas, with visible clutter and lack of upkeep. These issues significantly impacted the overall experience and did not reflect the level of quality or hygiene expected from a hotel marketed as a 5-star property. Considering the premium price paid for this stay, the condition of the facilities was unacceptable and fell short of the standards promised at the time of booking. I would appreciate it if the management could review this matter and provide appropriate compensation or resolution for the inconvenience and disappointment caused. I

Room was clean to an extent but unfortunately the stains on the table gave the impression it was dirty. Linen and towels tired so again didn’t feel as clean as could have been. Door locking system, whilst in the room didn’t feel entirely secure. Reception didn’t make me feel particularly welcome. Nothing was explained to me ie facilities available, how yoga classes worked or where to eat. Peaceful location away from crowds

Not clean and not safe . Hotel staffs and local business people are so contacted and cheering the travelers

Nice stay

Helpful Front Desk, good food, nice room service