4/10 Poor
Aniket
Travelled with partner
16 Mar 2025
Disliked: Cleanliness
The stay started off great and deteriorated quickly. We had to move rooms when we saw a huge cockroach and when we heard a lot of noise from neighbouring rooms and corridors despite the rooms being advertised as soundproofed. The staff was forthcoming with us moving rooms and gave us a room in a different wing of the hotel which was much quieter. Unfortunately, the silicone around the shower cubicle had become very mouldy which was the same in our original room. On top of this, one of the cleaning staff knocked on our door and only gave us about 10 seconds to answer before opening the door with their master key card at 10am despite our 11am check out time. When I told the individual, he was apologetic and left us alone, but this was incredibly unsettling for my partner as she felt it was a breach of her safety. Improvements can be made to this service by removing the false idea of soundproofing in the hotel description, increasing the pest control and cleanliness, re-siliconing bathroom areas, and training staff to wait longer after knocking and also telling them to double-check check out times.
Aniket
Stayed 4 nights in Mar 2025