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The staff was very friendly und helpful, the breakfast was great und my room was quiet and clean.

Being there at a heatwave in Styria, this was a gem as it has air-condition in the rooms which was so fantastic. Also not cheap ones, these were from Daikin, very efficient and quiet. Price is absolutely ok, room has all you need, all pretty new and nice, more modern than traditional Austrian style. Room has also a balcony, quite nice to sit outside and enjoy a drink. Regarding beverages, there is a very convenient beverage vending machine, that includes wine and beer, everything reasonable priced, payable with touch credit card. Check-in was very easy, there is a touch screen at entrance (multiple language options) and once I did input my name, all details came up as booked with Expedia, confirmed it and then two room cards came out of the slot - and that’s it! Super easy, no fuss at all. Checkout is just to put the room cards into the checkout box, again easy and convenient.

Three hotels in one, little complicated to find which one your in but turns out they all have same desk just different towers. Its a spa resort, little dated decor. room was little small but good enough. Breakfast buffet was massive and good.

Booked on line, last minute. Get to the hotel where you let yourself in, no key. Called 5 times. No answer. Email. No response. Since it was late had to book last minute expensive room in another town.

I have over 100 bookings annually (4 to 5 stars). But honestly this one was probably the best I've have ever been. We were welcomed with very friendly professional staff. The hotel is super clean and comfortable. We received 4 hours free entrance to the thermal park which was also very nice and clean. Breakfast was so delicious. Kids could also use indoor kid zone. That was so beautiful wooden playground. Kids loved that!