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Hotel Grand Chancellor Townsville

4.5 star property

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Property preview
View from property
Bar (on property)
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

8.4 out of 10
Very good
(22 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

9.4 out of 10
Exceptional
(21 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

8.4 out of 10
Very good
(10 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

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About the area

Townsville

A stay at Hotel Grand Chancellor Townsville places you in the heart of Townsville, within a 15-minute walk of Magnetic Island Ferry Terminal and Perc Tucker Regional Gallery. .This hotel is 0.5 mi (0.8 km) from Maritime Museum of Townsville and 0.7 mi (1.1 km) from The Strand Beach.

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km
  • Townsville Entertainment & Convention Centre - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪The TapHouse Townsville - ‬2 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a restaurant, near Magnetic Island Ferry Terminal
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Sugar Shaker Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Reviews

Hotel Grand Chancellor Townsville Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 476 out of 1002 reviews
Rating 8 - Good. 360 out of 1002 reviews
Rating 6 - Okay. 103 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

Reviews

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness
Specifically went as it had a car park and then it was full when we arrived. The beds were also uncomfortable
Stayed 1 night in Oct 2025

2/10 Terrible

Dong Yue

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff member explained the matter in a blunt and arrogant manner, even suggesting that if I was dissatisfied, I could consider staying elsewhere. In addition, there appears to be a flaw in the hotel’s door design, as the noise from closing any room door can be clearly heard across the entire floor.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ross

Stayed 4 nights in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities

Townsville

Great location, helpful staff but room was too cold
Stayed 2 nights in Aug 2025

8/10 Good

peter, Canberra, Australia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms need a serious upgrade
Stayed 4 nights in Jul 2025

6/10 Okay

Courtney

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, cannot fault! Walk to the strand, walk to the stadium, Sunday markets on the doorstep. The room cleanliness was disappointing, it had mold over the bathroom door and on the ceiling in the main room area. Assess to the motel with a car to check in was frustrating as it only has a small loading zone at the front of building and another one at the rear which was at peak times unavailable. Car park for the motel is an external which doesn’t connect directly to motel through basement, not a major just inconvenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

Renee, Cannonvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Manvir

Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the centre of town

The pool was out of order but otherwise a very centrally and conveniently located hotel close to many great restaurants and bars.
Stayed 4 nights in May 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Grand Chancellor. Gian is a remarkable employee who checked us in and helped with taxi bookings, breakfast bookings and all our other needs. We would like to thank Gian very much. Would highly recommend staying here as it was so convenient and met all our needs. Very happy customers indeed and we will be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

mark

Warm water on Sat night, that is just hot on full.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location good. No complaints
Stayed 1 night in Jul 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Dianne

Travelled with partner
Liked: Amenities, property conditions & facilities
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Stayed 3 nights in Jul 2025

2/10 Terrible

MArk and Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Trang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and central and an easy walk to the QCB stadium (the reason we go there in the first place). It needs a bit of TLC, looking old, cracked vanity, loose taps and again, rooftop pool not working- 3rd year in a row. Staff are great especially given what they have to work with. Place is very clean and food good.
Stayed 3 nights in Jul 2025

10/10 Excellent

owen

Liked: Cleanliness, amenities, property conditions & facilities
I like the overall convenience of the property in relation to the Cowboys Leagues Club, Stadium and Ferry. Staff we also very friendly and helpful.
Stayed 2 nights in Jul 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent room right downtown near the entertainment, a market out on the street in front of the hotel on Sundays
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Jun 2025

10/10 Excellent

Lesley

Stayed 1 night in Jun 2025

6/10 Okay

Carolina Santiago

Travelled with partner
Disliked: Cleanliness
Cleaner don’t clean room properly don’t vacuum floor and don’t clean the toilet bowl. Food is nice especially the adobo chicken.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, room was clean and pleasant, staff were kind. Location was perfect for going around town and the Sunday markets were right outside.
Stayed 2 nights in Jun 2025