4/10 Poor
Upali
Travelled with partner
7 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty with mould and carpet was badly stained.
We had to continually ask for towels, soap, hairdryer,no tissues in the room, on arrival there was no one to take the luggage out from the car. On arrival we were exhausted and requested jug of milk tea and room service brought tea and milk separate. We said we ordered milk tea also call yard tea in SriLanka. He was annoyed with us and took it out of the room and poured the milk into the tea and walked away. Air conditioner was not working and the technician attend to it but no improvement. Similarly we couldn’t watch normal TV as there was not a decorder,so we had to watch YouTube. We couldn’t wait to leave the hotel.It was a shame, Mt. Lavinia was one of our favourite hotels with fond memories where we have stayed on number of occasions with our family members. Please, get this iconic hotel up to standard.
Upali
Stayed 3 nights in Nov 2025



















