We had a very disappointing stay at this property. The toilet in our room was not functioning properly — the water was flowing out, creating an unhygienic and uncomfortable situation. When we requested a room change, the staff member refused unless we paid an extra $70, which was unacceptable given it was a maintenance issue.
Eventually, around 11 PM, he offered us another room, but it was in terrible condition with a strong unpleasant smell.
This was a frustrating and stressful experience, especially late at night. Poor customer service and unacceptable room conditions. I would not recommend this property to anyone and will certainly not return.