I had a terrible stay at this property. Not even close to what I expect from a five-star stay. When we entered our room, it was like being in a sauna and we didn't even have a phone to call downstairs so I had to use my personal cellphone. The guy who came to "help us" from the hotel said he'd fixed things and we went down for dinner. When we came back about 2 hours later, STILL HOT. We called again, another guy said the room AC was broken. But it had to have been this hot when they were cleaning in the morning... how did they not report it? He wanted us to switch room but we had to leave for our pre-scheduled show reservation. We called almost 40 minutes before we left, but someone only came 5-10 minutes before. By the time we got home from the show, it was 1am. When we turned down the bed, there was a huge lipstick stain on the inner comforter. We were just too tired and it was only a one-night stay. We called downstairs to speak to the manager in the morning. The manager tried to invalidate our concerns and we had to push to get a credit of any kind. This is a five-star hotel, they're supposed to bend over backward on service, and I've stayed in hostels that are better and cleaner. Avoid avoid avoid. I don't hold this against them, but there was also a protest happening that made us weary about leaving. So be warned if there's any kind of geopolitical situation, you could end up with a protest right outside your door.